Users Unhappy With Tinder Changes, Sparks Outrage in App store

- Friday, February 13 2015 @ 09:37 am
- Contributed by: kellyseal
- Views: 1,464
The popular dating app surged to the top of the online dating market when it launched in 2012, attracting users who had never thought of signing up for an online dating site. Its easy-to-use format and free game-like service offered more entertainment than dating stress, and users flocked to check it out.
But in an effort to make money from this hugely successful endeavor, it was only a matter of time before Tinder’s owners developed a paid model for the app – opting for a premium service over adding distracting in-app advertisements. (Although the company has strategically lent its brand to marketing campaigns, like Gillette’s facial hair survey and Domino’s Pizza Valentine’s Day campaign.)
But Tinder Plus has not been greeted favorably, at least in its initial roll out – and the free service is suffering as a result. Although Tinder Plus is not set to launch in the U.S. until March, and prices are still to be determined, the company needs to find a new strategy - considering the backlash it has gotten in markets where the roll out has already taken place, such as the U.K. Tinder users who are not opting to pay for Tinder Plus and want to stick to the old free version of the app have been leaving bad reviews in the iTunes store (enough to drive the free service’s rating down to one and a half stars).
The problem has to do with new restrictions to the free service. Once a user has swiped a certain number of times, they are blocked for 24 hours from seeing any new profiles, unless they want to pay for the new Tinder Plus service. Since most users log in to Tinder multiple times a day to swipe through matches, this puts a serious hindrance on Tinder’s competitive advantage. Other dating apps that have restrictions on the number of profiles a user can see per day – like Hinge - have been easing up on their requirements, and seeing a surge of new downloads as a result.
With all the promising new free apps coming on the market, such as Bumble (started by an ex-Tinder employee), Tinder will need to think outside the box to keep its market share. After all, any online dating app or site’s currency is their user base. If Tinder loses theirs, then they stand to lose a lot more than the revenue from the premium service. Perhaps they should stick to advertising deals, or instead of taking away features from loyal users, offer more enticing new features.