Customer Service

Dating app Hinge is taking payment processing for its app into its own hands, and out of the control of the App Store.

Hinge CEO Justin McLeod was recently interviewed on the Decoder podcast and said the company would like to introduce the new payment system by the end of the year.

This is big news for dating apps, and for developers in general who have litigated to bypass the monopoly-like hold Apple and Google have on their payment platforms. To make their apps available on the iOS App Store for users to download, Hinge has had to agree to giving a percentage of every purchase made by its users to Apple.

Bumble appears to be matching its users with people they have already blocked, according to a report from Rolling Stone.

The app has come under fire after this practice came to light over social media. According to Rolling Stone, professor Jennie Young at University of Wisconsin-Green Bay, who specializes in rhetoric and gender studies, shared a post on Instagram with a screenshot from Bumble’s support center after asking them why she was matching with users she previously blocked.

“Bumble will show you people you have swiped left/blocked on in the past — in case you have changed your mind,” the screenshot captured of Bumble's response.  

Two major online safety groups have partnered to create a new industry standard for online dating in the wake of reports that dating app companies aren’t taking needed steps to protect users on their platforms.

The Cyber Rights Organization (CRO) and Online Dating and Discovery Association (ODDA) joined forces to educate industry leaders in different areas of safety including human rights, data privacy, and best business practices, according to DatingNews.com. The ODDA sets guidelines for dating app companies and alerts them to potential risks, while the CRO is a watchdog, and protects people who are using dating platforms.

“The alliance between CRO and ODDA is driven by mutual commitment to user safety in the digital dating sphere,” the ODDA said, according to DatingNews.com.

Hinge has launched a new feature called Match Notes, which allows users to privately share details about themselves that they don’t want to post to their public profiles.

Match Notes instead allows users to share these details only with their potential matches, including important information like if they are non-monogamous, sober, have a disability, or are recently out, according to Mashable.

Now when a user updates their settings, they can add the Match Note, which appears only to users they match with. According to Mashable, If someone has added a Match note, another user must acknowledge it in order to actually match (or they can also choose to not match with the person). The Match Note is automatically shared when two people Like each other (or in other words, when they officially match).

A vast majority of daters – 85 percent of women and 87 percent of men - want apps to verify the ages, recency of photos, and locations of potential matches.

According to a new study from TransUnion, over half of those surveyed also said that dating app profiles didn’t accurately reflect the people they met in person. Women were twice as likely to say that people lied about their age, and men were more likely to say they were a victim of a “bait and switch” according to the company’s press release. The study is entitled “The Paradox of Online Dating: Convenience vs. Connection.”

In fact, of those surveyed, more than 75 percent said they were willing to undergo background checks themselves to bring more transparency among dating app users.

Tinder Dating Handbook

Image: Tinder

On International Women’s Day, Tinder announced the launch of Her New Dating Rule Book, a guide to challenging dating norms and traditions for singles in India.

According to Mashable India, the new guide offers new “rules” for dating today, including who should foot the bill on a first date. Traditionally, it’s been the man, but Tinder says that dating dynamics are changing, and young women in India embrace a more progressive, less traditional approach.

One of the first rules of the guidebook states: “Respect Over Outdated Gender Roles, a.k.a. Chivalry 2.0,” to highlight the fact that young singles are looking for mutual respect and dates who keep promises over outdated notions of chivalry, like expecting a man to pay for a meal. And 36 percent surveyed said they value dates who give their full attention and put the phone away on the date.