eHarmony Review

Welcome to one of the most in-depth dating services on the Internet: eHarmony. According to a study, eHarmony is responsible for 438 marriages every day in the United States, making it one of the most popular destinations for marriage-minded singles on the Internet. The site also calls itself “the first relationship service to use relationship science” to develop its compatibility matching and marriage profiles.

What makes eHarmony so unique? In the late 90's, after 35 years practicing as a clinical psychologist and counseling married couples, Dr. Neil Clark Warren believed that there was a better way to find love than leaving it up to chance. His revelation lead to the birth of the site and the creation of eHarmony’s famous matching system. The system is based on a complex matching method developed through extensive testing of married individuals. It’s so innovative, in fact, that the system was even granted a US Patent.

Here is a good video that helps explain how eHarmony matching works and a little of their history as a dating service:

After joining the site, every member must take the time to fill out an in-depth and rigorously defined profile, then every match is screened for compatibility. eHarmony cuts out the hours wasted searching through dead-end profiles on other dating apps and sites by showing only the matches that demonstrate compatibility with your profile. Using the site’s Matching Model, 99.7% of incompatible members are eliminated. If you’re looking for a serious relationship, it doesn’t get better.

To get started on eHarmony, users are asked to complete a comprehensive Relationship Questionnaire. The results are compiled into a detailed Personality Profile, and used to provide personal insight and enable the site to find compatible matches. The questions create a clear picture of who you are and what you’re looking for, going above and beyond what most dating sites do.

After setting up profile, users can upload a photo and answer more questions to build their profile. A picture is not required, but it is encouraged to increase the response rate of your profile. To protect your privacy, only your matches can see your photos. Once the profile is active, the matching process is safely in the hands of eHarmony’s patented Compatibility Matching System, which provides daily matches based on the potential for deep connection and long-term compatibility.

Matches are divided into two categories. 'Compatible Matches' have been vetted based on the 29 Dimensions of Compatibility addressed in the Relationship Questionnaire. 'Standard Matches' are based on Match Preferences (settings such as the Age or Distance range you would like for your match) only. The inclusion of both kind of matches gives users more options and more control over their experience.

You may also see a third kind of match: Flex Matches. eHarmony occasionally presents matches that don't meet the Match Selection criteria you indicate are least important to you. Flex Matching occurs when eHarmony is unable to find matches that meet your exact Match Selection criteria, but can sometimes uncover matches that are unexpectedly compatible. Compatible Matches, Standard Matches, and Flex Matches are all labeled clearly on the profile.

eHarmony allows anyone to sign up for a free account, but features are limited for unpaid users. All members set up a Personality Profile, receive new matches daily, and can view their matches’ profiles. Paid subscribers can send and receive unlimited messages, view unlimited photos, see when their matches are logged in, see who has viewed their profiles, and have full access to the eHarmony mobile apps.

In 2018 eHarmony also started offering a guarantee. If you are not happy with your matches in the first 3 months of your subscription, eHarmony will give you an additional 3 months on them. There are some terms to this guarantee including completing your profile, adding 3 photos, and communicating with at least 5 different members (includes messages or favorites).

If you’re looking for convenience, eHarmony offers dating apps for iPhone, iPad, and Android. The apps include all the important functionality of the main site, allowing users to register, take the Relationship Questionnaire, see new matches, send icebreakers and eHarmony Mail, update your profile, upload photos, archive matches, and more. Other premium services can be used for additional fees.

In addition to the singles matching service, eHarmony operates eHarmony Labs, a relationship research facility, and publishes eHarmony Advice, a growing relationship advice site. The advice site is continuously updated with helpful blog posts and success stories, while eHarmony Labs conducts research for product development, peer review, and academic publication.

eHarmony has also been a tremendous success here on Dating Sites Reviews, where it has won numerous awards over the years. Its impressive collection of honors includes the Single's Choice award, the Top Pick award for Match System, and an award for innovation to its impressive collection of honors.

Canadian Flag If you are from Canada and wish to try out this online dating site, visit eHarmony.ca. It is the exact same service as eHarmony.com, with the only exception being, the members live in Canada

United Kingdom Flag Singles from the United Kingdom who wish to try out this matchmaking service, need to visit eHarmony UK. It works very similar to the American dating site. Here is our eHarmony UK review.

eHarmony Espanol provides a fully translated, localized experience for those singles who speak Spanish. For the full story see: eHarmony Launches A New Site For Spanish-Speaking Singles

Positives of eHarmony

  • Very detailed matching model based on 29 key dimensions that predict relationship success and examine 10 areas vital to your happiness and a fulfilling marriage
  • Ideal for those who are serious about marriage or a long-term relationship
  • Although you are only shown matches selected by the service, eHarmony now gives users more power over their experience with Compatible Matches, Standard Matches, and Flex Matches
  • The eHarmony Guarantee that you will be satisfied with your matches ore receive and extra 3 months
  • Well designed and easy to use app and website with zero ads

Negatives of eHarmony

  • More expensive than other dating services
  • eHarmony presents matches based on the profile you create - you can't perform your own searches
  • Free members can only communicate using multiple-choice questions and answers. To create your own freestyle message (or read others) you must have paid for a subscription (unless it is a free communication weekend, these happen about once every month or two)

Editors Bottom Line

What should you take away from this review of eHarmony? Our expert explains:

If you are looking for a long-term relationship then "eHarmony" with their in-depth matching system is the ideal dating service. It goes beyond simple matching and takes your personality into account.

Awards

A list of up to the last 5 awards for the Current year and/or Past that eHarmony has been the recipient of, in the Dating Sites Reviews Choice awards.

Current

2018 Dating Sites Reviews Single's Choice Award - Silver 2018 Dating Sites Reviews Choice Awards - Match System

Past

2016 Dating Sites Reviews Single's Choice Award - Silver 2016 Dating Sites Reviews Choice Awards - Innovative 2016 Dating Sites Reviews Choice Awards - Match System

Note: See this page for a full list of past awards

At a Glance

Address:
eHarmony.com
Regions:
United States, Canada, United Kingdom, Australia
Languages:
English, Spanish
Member Numbers:
75,000,000 ?
Cost per Month:
From $17.95 / month
Membership Types:
Free - Basic
Paid

Average User Reviews & Ratings

Overall Rating: 
  Features:  ?
  Ease of Use:  ?
  Popularity:  ?
  Profile Quality:  ?
  Customer Service:  ?
  Cost:  ?
  Matching System:  ?
  View Add

eHarmony Profiles & Sign Up Process

You can access the eHarmony dating service from their website and apps available for iOS and Android. Before you can start receiving matches, the first thing you will need to do is create a eHarmony account. For this you will need to enter your name, location (zip or postal code), what gender you are seeking, email and password. Once complete you will then start on the profile setup which will ask for the following information:

  • Profile Setup
    • How many children, Neighborhood you live in, Birthday, Ethnicity
    • Religious beliefs and denomination, Highest level of education
    • Occupation and Personal Income (matches do not see this)
    • Smoking, Drinking
    • Height
    • Answer free response questions
      • What are you passionate about?
      • Please describe two or three things that you most enjoy doing with your leisure time.
      • What are the three things you're thankful for?

You then will be able to enter in some of your match preferences. The preferences can be modified later when you are viewing your matches and more options are available than you initial set here:

  • Match Preferences (who you are looking for)
    • Age Range
    • Select distance of matches and how important this is to you on a scale of 'not at all important' to 'somewhat important' to 'very important'
eHarmony Scale Question

The last part of the signup process is the Compatibility Quiz (also called the Relationship Questionnaire). The Compatibility Quiz is split into 6 chapters and takes between 15 and 45 minutes to complete. The app version of the quiz is shorter and more streamlined than the website version. Skipping the quiz is possible but if you do, you will only get Standard Matches based on your match preferences only. To get Compatible Matches you must complete the quiz. If you need to, you can pause taking the quiz (on any part) and comeback and finish it at a later time. A large majority of the quiz questions require you to rate words and phrases (based on a scale), and on how they relate to you. Here are the chapters in the Compatibility Quiz and some examples of the questions they ask:

  1. Personality
    • Select how well a series of words describe you on a scale of 'not at all' to 'somewhat' to 'very well'
      • Examples include clever, warm, dominant, and passionate
  2. Physical Appearance
    • Select how well a series of words describe your physical appearance on a scale of 'not at all' to 'somewhat' to 'very well'
      • Examples include stylish, sexy, athletic, overweight, healthy, and plain
  3. How Others See You
    • Select how well a series of words describe you on a scale of 'not at all' to 'somewhat' to 'very well'
      • Examples include funny, happy, outgoing, and loyal
    • Select four words from a list that your best friends would use to describe you
  4. How you live your life
    • Select how well a series of phrases describe you on a scale of 'not at all' to 'somewhat' to 'very well'
      • Examples include “I do things according to a plan” and “I think it is important to continually try to improve myself”
    • Select how well a series of words and phrases describe how often in the past month you have felt on a scale of 'rarely' to 'occasionally' to 'almost always'
      • Examples include happy, sad, anxious, confident, and "fearful about the future"
  5. Interests and Skills
    • Indicate how skilled you are at a series of tasks on a scale of 'not skilled' to 'somewhat skilled' to 'very skilled'
      • Examples include “Creating romance in a relationship” and “Keeping physically fit”
    • Indicate your level of interest in a series of topics on a scale of 'none' to 'some interest' to 'very strong interest'
      • Examples include entertaining, dining out, reading, traveling, and church involvement
  6. Relationship Values
    • Select how well a series of phrases describe you on a scale of 'not at all' to 'somewhat' to 'very well'
      • Examples include “I try to understand the other person” and “I try to resolve conflict well”
    • Select how strongly do you agree or disagree with a phrase on a scale of 'absolutely disagree' to 'neither agree nor disagree' to 'absolutely agree'
      • Examples include “I am looking for a long-term relationship that will ultimately lead to marriage” and “When I get romantically involved, I tell my partner just about everything”
    • Select how important in a relationship a phrase is on a scale of 'not at all important' to 'somewhat important' to 'very important'
      • Examples include “My partner's physical appearance” and “The friendship between me and my partner”

To complete your eHarmony signup process the final step is to add profile photos:

  • Profile Photos
    • Users may upload up to 12 images from your laptop and phone or import from Facebook

While the signup process completes most part of the profile there are still a few attributes you can fill out further if you check out your own profile. This includes filling out your favorite TV shows, movies, music and books, what pets you have, and describing several others aspects of you and your life. It is recommended to fill out the attributes which are important to you since they will help differentiate you from other matches and make your profile stand out.

Relationship Types Allowed

  • Straight
  • Gay
  • Lesbian

Your Relationship Status

  • Single
  • Divorced
  • Widowed

Relationships You can Find

  • Dating
  • Long-Term
  • Marriage

eHarmony Costs

To get the full eHarmony experience eHarmony requires it's members to purchase a monthly subscription. There are two plan types:

  • Prices last confirmed November 8, 2018. Please check eHarmony for most recent pricing
  • eHarmony Standard Plans:
    • See who's viewed you
    • Send and receive unlimited messages
    • See match photos
    • See who's favorited you
    • Browse matches outside your preferences
    • Costs (USD)
      • 12 Month Plan
        • $17.95 per month for a total of $215.40
        • Option to bill in 3 instalments of $71.80
      • 6 Month Plan
        • $32.95 per month for a total of $197.70
        • Option to bill in 3 instalments of $65.90
      • 3 Month Plan
        • $55.95 per month for a total of $167.85
      • 1 Month Plan
        • $59.95 per month
        • May not be available in all regions
  • eHarmony Premium Plans
    • All Standard Plan features plus
    • This option helps busy online daters save time and effort and includes a bundle of other paid features
    • Receive a one-time profile consultation with an eHarmony expert
    • Includes "Spotlight" feature designed which promotes your profile for an entire day each month
    • Includes "Message Tracker" feature which notifies you when someone reads your messages
    • Includes "Incognito" feature which allows you to view matches anonymously
    • For further details please read about the launch of eHarmony Premium
    • Costs (USD)
      • This service costs $5 extra per month on any eHarmony Standard Plan

Here is a list of additional paid features that eHarmony offers their members. These costs are extra and require the member to have an active eHarmony subscription to purchase.

  • Message Tracker
    • May be purchased on a per match basis
    • Sends notifications via email when any communication you’ve sent was read by that specific match
    • You will also see a time stamp in your communication history and a notification on your Activity Feed
  • Spotlight
    • Purchase Spotlight to show up in the top spot for all your matches for a 24 hour period
    • Spotlight is currently only available for purchase by eHarmony Subscribers, and only on the mobile website, m.eharmony.com. Once purchased, you will show in the top spot for your matches on all eHarmony platforms, Desktop or Mobile
    • Costs $5.95 for the entire subscription term (1, 3, 6 or 12 months)
  • Incognito
    • Activating Incognito mode allows you to view your matches anonymously
    • Once purchased, Incognito can be easily toggled on or off from the slider button found at the bottom left of your screen while logged into your eHarmony account
    • Incognito is only available to eHarmony subscribers
  • eH +
    • This service is the best of what eHarmony offers along with your own personal counselor
    • It gives you freedom from your computer which means no updating profiles, managing matches, or juggling communication
    • Your matches are checked first by your counselor and are confirmed to be interested in you before you contact them
    • This service will cost $5,000 for a one year subscription
    • For further details please read about the launch of eHarmony's eH Plus

For purchases eHarmony accepts Visa, MasterCard, American Express and Discover cards, as well as debit cards that feature either the Visa or MasterCard logo, and PayPal. eHarmony also offers a gift card if you wish to give an eHarmony subscription to a friend or family member. Promo codes can also be found online to receive discounts on subscriptions. All subscriptions automatically renew on the same terms until cancelled.

eHarmony Guarantee

eHarmony offers a guarantees that you will be satisfied with your matches or you will receive an additional 3 months for free. For more information including if you are eligible see: eHarmony Now Offers a Guarantee

Current Promotions

eHarmony Viewing & Communication Features

If you find a match you like, visit their profile page to find out more about them. From here you can read the basics of the profile along with what the person likes to do. You can view any photos they may have and read any questions they may have answered. You can also Favorite/Unfavorite a match along with sending them a Smile (which is like winking or poking someone to say you are interested). From here you can also send the match a message.

All of the tools listed below can be accessed from the top toolbar on the page and/or when viewing the members profile (using either the eHarmony website or dating apps). Beside screen size there are only slight differences when using eharmony on a different device, for example the iPhone eHarmony app supports the use of the Touch ID fingerprint sensor for logging in.

  • Activity
    • View the latest photo updates and profile updates of your matches
    • See who has viewed your profile within the last 2 weeks
  • Messages (eH Mail)
    • Write your own message or select 'Send A Question'
    • Subscribers only are able to write their own freestyle messages to their matches. Non-subscribers are not able to write a message nor respond to a message
    • Send A Question
      • Select and send a multiple-choice question from a list of over 50 to break the ice and learn important facts about your match
      • Only Subscribers can respond with a freestyle answer if they choose. Non-subscribers must choose one of the answers from the list. If a Subscriber does choose to write their own response, their match must be a Subscriber as well in order to read it
      • All eHarmony members are able to send as many questions as they wish
    • Matches can be blocked if you do not wish to communicate with them anymore
  • Compatibility Report
    • Based on eHarmony's dimensions of compatibility and the responses you and the match gave in the personality questionnaire
    • Allows you to compare how similar you are with a match on each dimension
    • Dimensions include: Accommodation, Affection, Agreeableness, Altruism, Athleticism, Conscientiousness, Emotional Intimacy, Exclusivity, Extraversion, Intellect, Physical Intimacy, Relationship Values, Religious Values, Romance, Social Values
  • Q&A
    • Multiple-choice question prompts designed to help start conversations and assess compatibility
    • See these answers under the "Q&A" tab on a members profile
    • There are over 1,000 of these questions you can answer. Ideally you should have betweem 6 and 12 different answers filled out
  • Photo Nudge
    • If you have matches who don't have photos posted, use the Photo Nudge feature to send them a polite but direct request to upload an image of themselves

From the beginning eHarmony's matching process was based on 29 Dimensions of Compatibility, which their continued research (of almost 2 decades) shows that it is the heart of a successful relationship. Their matching system and algorithm goes beyond simple likes and dislikes of a person's attributes, instead it focuses on deeper foundational traits like ambition, sociability, level of passion and conflict resolution. This of course does not necessarily mean that all matches you receive from eHarmony will be someone who sparks your interest, but it does mean it is an excellent place to start. Photo's in the search results are only visible if you have a active eHarmony subscription.

  • Compatibility Matching System
    • Users who fully complete the Relationship Questionnaire are able to receive matches based on the 29 Dimensions of Compatibility. These matches appear with a "Compatible" indicator
    • Users who do not complete the Relationship Questionnaire can only receive Standard Matches based on Match Preferences – settings such as the Age or Distance range you would like for your match
    • Blue and Green Match Cards
      • When you move your cursor over your matches, the cards turn over to reveal the matches' age and location, and will have either a blue or green color
      • A blue match card represents a match that falls within your Match Preferences, such as age and distance
      • A green match card represents a Flex Match - a match that falls outside one or more of your Match Preferences, if you have selected Not At All Important or Somewhat Important for any of those settings
    • Relationship Questionnaire can only be taken once but some questions can be adjusted later on (see Match Preferences below). If you wish to retake the Relationship Questionnaire you must contact Customer support and request it to be reset
  • Filter Matches By:
    • My Favorites
    • Favorited Me (Subscription Required)
    • What If? (Subscription Required)
      • Allows you to see additional eHarmony members beyond the ones you'd normally see on your Matches page
      • Must have completed the entire Relationship Questionnaire to be eligible to receive Compatible matches
    • Hidden Matches
      • Click “Hide” on someone's profile to store it in Hidden Matches until you decide if you're interested in them
      • Hidden matches are not notified that they have been hidden
    • Visitors
      • See which of your matches have viewed your profile page within the last 2 weeks
  • Match Preferences
    • Match preferences contain some of the questions from the Relationship Questionnaire that can be adjusted if you change your mind
    • When changed your Compatible Matches will get revaluated

Other eHarmony Information

On December 19, 2016 eHarmony went through a major redesign of their service that hadn't change much in almost 10 years. New features were added, others were tweaked for improvement, and some like the Guided Communication Process was removed. eHarmony's matching system remains a core part of the service they offer but they did add a new type of match called "Standard Matches". These matches are based solely on match preferences (age, distance, religion, children, etc...) and have not gone through the eHarmony matching algorithm. (for more on this see Story)

Contact eHarmony Customer Care

eHarmony realizes people may have questions about their service and rather talk to a real person in a timely matter. Customer support is available by country. Here are several different ways to contact the U.S. Customer Care team:

Phone
(844) 544-3173 (Mon-Sat, 8am-5pm PT)
Chat
Chat available from the eHarmony Help Center (Mon-Fri, 5am-9pm PT)
Email
Email form available from the eHarmony Help Center (24 Hours a day, 7 days a week) (response times for emails are about 1 day)

In the News

eHarmony has been spotlighted very positively in many articles about the success of their dating service over the years. This includes publications like the New York Times, CNN, Mashable, and TechCrunch.

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Last Updated: Monday, December 03 2018 @ 12:41 pm| Hits: 489,682 View Printable Version