Dating Services

The operator of a dating site for people with sexually transmitted diseases is facing a $16.5m pay out after losing a privacy case.

The site in question in PositiveSingles, a dating service for singles around the world with herpes, HPV, HIV / AIDS, hepatitis, chlamydia, gonorrhea, syphilis and other STDs. Back in 2011, an unnamed claimant sued the parent company, SuccessfulMatch, as part of a class action case.

SuccessfulMatch offers an affiliate scheme for new dating services as well as running a number of niche dating sites of its own. It offers both software and databases that contain the details of "hundreds of thousands of profiles" registered to its existing services – and therein lies the problem.

In the 2011 lawsuit, the owner of PositiveSingles was accused of sharing pictures and profile information from the site with other dating services, despite promising privacy and confidentiality. It was revealed that PositiveSingles is one of more than a thousand different websites that all funnel members' personal information into a single database that does, in fact, share that information with third parties.

The plaintiff acknowledged that upon completion of the registration page, members' are given a link to the Terms of Service which state that profile details – including details about HIV and other STD statuses - may be shared with other sites in the SuccessfulMatch network. By posting a profile, he said, users agree to those terms.

But he also acknowledged that few users ever read the Terms of Service, because...well...who does?

A jury found PositiveSingles guilty of breaking local consumer laws, fraud, malice and oppression. The company is now faced with paying approximately $1.5 million in compensatory damages and $15 million in punitive damages. In a hearing on October 29, 2014, the court indicated that it will issue an injunction prohibiting the illegal conduct and declared that three provisions of the Terms of Service are unconscionable.

This story follows a previous lawsuit filed by two women who attempted to sue SuccessfulMatch on similar grounds earlier in the year. A judge dismissed their claims in April after, saying they had failed to specifically allege they had actually read the Terms of Service they claimed were misleading. Despite the judge's dismissal, the women filed an amended claim and the case is still active.

Most folks are probably content to hit Like buttons and swipe right without knowing how any of it actually works. But if you're like me, you can't help being curious about what goes on behind the scenes.

For those of us in the second category, there's this recent video from David Gevorkyan, principle software engineer at eHarmony. In the hour-long talk, Gevorkyan describes how eHarmony creates the highly compatible matches it's known for, and how the company leverages Big Data technologies to accomplish that goal.

Popular online dating company Zoosk announced this week the launch of Dating Insights, a new feature on its site that allows members to see a holistic view of their dating activity and preferences culled from Zoosk’s original “behavior-based” matching technology.

Zoosk has long marketed the benefits of its technology, which tracks how users behave on its site and matches them accordingly. For instance, if Zoosk notices that you mostly reach out to bookish guys, then it will start matching you with more literary types. It works for both daters and Zoosk, because the more you use the service, the better (and more curated) your matches will be.

The new feature Dating Insights will offer members information about their own individual dating preferences, and will also aggregate information about members who have shown some interest. The idea is to help you understand your patterns and preferences so you can have a better overall dating experience.

Dating Insights is divided into three sections:

Who Likes You – this feature provides demographics of matches who have shown the most interest in the user, like those of a particular age, body type, education, ethnicity, religion, and whether or not they smoke.

Who You Like – Zoosk sums up your preferences, not based on your profile, but on your behavior. For instance, Zoosk will let you know that “you put more importance on a man’s level of education than most” or “The Lord of the Rings is the book liked most by the men you’re interested in.”

Your Dating Style – this shows how often (and how well) you are using the dating site, and provides tips on how to improve your experience.

It only makes sense that the online dating company would harness its own technology to offer daters insight into how they are dating, since they use it to match daters anyway. But they aren't the first.

OkCupid has used information gathered from its own users as well to shed light on how people date online. Co-founder Christian Rudder analyzed the extensive data the company collected to understand online dating trends and to provide its members with more services they want (for a fee) – such as the ability to rate dates and filtering out people who don’t physically match your ideal. eHarmony also provides insight to daters as part of its package of services, though it is more personalized. eHarmony offers a “profile book” once you have finished with its extensive questionnaire, where you can find out what your strengths and weaknesses are as a dater and in a relationship.

Helping daters understand the online dating experience and what they want isn’t new, but hopefully the more opportunities daters have to see this kind of information, the better their experiences will be.

For more about this service you can read our Zoosk review.

Consumers aren't the only ones excited about iOS 8. Apple launched several new features with the operating system that expand the capabilities of third-party apps, and app developers are keen to take advantage of them.

Most excitingly, iOS 8 lets devs use the Touch ID fingerprint sensor included in the iPhone 5s and the new iPhone 6 models. This means apps that would ordinarily use the Passcode feature can now include the fingerprint sensor instead, bypassing the need for a traditional password once a user's account has been verified.

Developers have jumped on the new opportunity and, left and right, are updating their apps. Here's a round-up of some of the apps that have adopted Touch ID:

• LastPass: The popular password management app now uses Touch ID to secure a user's password vault.
• Amazon: Where would any of us be without Amazon.com making our lives 101% easier? And now that the Amazon iPhone app includes Touch ID, it's even easier than that.
• Mint: Users can now log in to this money management app with Touch ID rather than their password.
• Day One: An award-winning journaling app. Users can lock their journals with Touch ID instead of a passcode.
• Evernote: Evernote is a modern workspace that helps you be your most productive self. Now it makes your life even easier by allowing premium users to use Touch ID to secure their accounts.
• YPlan: What are you up to tonight? YPlan is an event discovery app designed to help you answer that question by discovering and booking the best events in your area. Touch ID is now used for purchase authorization.
• eHarmony: You didn't think I'd forget to include a dating app, did you? Say goodbye to the days of user logins... if eHarmony is your dating service of choice, you can now use Touch ID instead.

Let's here it for iOS 8. Logging in to many of your favorite accounts is now as easy as resting your finger on that shiny new Touch ID sensor. Not only does it make sign-ins easier and provide another layer of security, it does so in a way that keeps with the overall Apple aesthetic and ethos. If you use any of these mobile services, take advantage of the Touch ID improvements and update your apps ASAP.

There was a time when Plenty of Fish was squarely at the top of the online dating heap. Founder Markus Frind attributes the site's explosive success to a surprisingly simple formula: in 2003, when rival dating sites paywalled, POF kept things free. Instead of charging customers, POF relied entirely on advertising for revenue.

The model worked like a charm. Frind famously claimed he spent only an hour a day working, while POF blew past the competition to become one of the world's most popular dating sites.

These days, things aren't quite so simple. Five years ago POF had just 3 people on its payroll; today it has 80. No longer does Frind devote only an hour a day to work; now he works half-days. Revenue has grown alongside both of those changes, but not without challenges. Namely, the smartphone.

POF's iPhone and Android apps are incredible popular – second only to Tinder – but they aren't compatible with the revenue model that made the company a success in the first place. Advertising just doesn't work well on the smaller screens of mobile phones, and now POF is faced with a decision: evolve or go extinct.

Frind says that 90% of POF's visits from people under the age of 35 now come from phones rather than web browsers, so it's clear which option the company must choose. Most of its developers are now focused on improving the mobile apps, although Frind says up to 60% of the company's “tens of millions of EBITDA” still comes from the website.

POF's app revenue comes instead from upgraded memberships. Users can pay a monthly fee for extra features, like the ability to add more photos, but the new business model for monetization on mobile is still in its infancy. And while revenue overall is reaching an all-time high for the company, this year also marks the first time the number of people visiting the website is declining. According to web data firm Alexa, OkCupid has now caught up to POF on desktop in the free dating site market.

Can POF hold its own against a site backed by IAC? Mark Brooks, a consultant for the online dating industry, acknowledges that POF lacks the financial resources of IAC, but believes POF's mobile numbers are promising. What's left now is for POF to figure out how to make those mobile visitors as valuable as their desktop counterparts.

POF must now find ways to increase the number of users who upgrade to paid accounts. Exactly what those ways will be remains to be seen.

IAC has released third quarter 2014 results. Revenue for the quarter totaled $782.2 million, up from $756.9 million in Q3 2013.

In the third quarter of 2014, consolidated revenue for IAC increased 3% year-over-year driven by solid growth at The Match Group and strong growth at Vimeo and HomeAdvisor. The Match Group revenue increased 12%, driven by 9% growth in paid subscribers to its dating websites. They now number over 3.6 million globally. Contributions from The Princeton Review and FriendScout24 – acquired on August 1, 2014 and August 31, 2014, respectively – also played large roles in The Match Group's success in Q3 2014.

Several other important segments also ended in the green, making Consolidated Adjusted EBITDA the dark spot in an otherwise-bright quarter. Third quarter adjusted-EBITDA was $135 million, down 18% from the third quarter of 2013. However, it was down only 1% when excluding approximately $14 million in net gains related to asset sales and the impact of around $13 million of acquisition-related differed revenue write-downs for the Princeton Review, FriendScout 24, and Slimwear.