Match Auto Renewal

Match Auto Renewal | 186 comments | Create New Account

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Authored by: Anonymous (Anonymous User) on Friday, March 23 2018 @ 11:40 am

Please, I urge anyone not to waste their money!!!!
I have used Match.com on and off and before now, as well as a lot of other on-line dating sites (free and paid for) and I have not really experienced any issues apart from twice getting caught out with their auto renewal trick. However, I had been in communication with their customer services team for 3 weeks regarding a technical issue which I nor they could resolve. I kept being told to download the app which, for my own reasons, I didn't want to and wanted to use their website via my Iphone to their website using Safari. After 3 weeks, I was basically told that I was wasting their time and that they were not going to try and assist me any further! I was livid. I then was forced to telephone their customer services as, as far as I was concerned, my issue had not been resolved and I was disgusted at the treatment of me. When a supervisor was called to assist me, he said "download the app, have a good day" and put the phone down on me! I am totally disgusted with their treatment of a paying customer. I have written a letter of complaint and gave them 7 days to respond. It is now 8 days and I have heard nothing!

The site has done nothing for me in the years I have used them. You're better off with a free site, I promise you as all dating sites are the same.

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