Comments for Make Love Happen at Match.com, it's Guaranteed!

Make Love Happen at Match.com, it's Guaranteed! | 21 comments | Create New Account

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Make Love Happen at Match.com, it's Guaranteed!

Authored by: Anonymous (Anonymous User) on Monday, April 14 2008 @ 03:59 pm

A MUST-READ FOR ANYONE SCREWED OVER BY MATCH.COM

I just experienced what many of you have shared: the highly anti-consumer "auto-renewal" feature that supposedly appears in match.com's contract. Following lollipop's advice to John, I, too, did the following:

-Called the following number
1.800.926.2824

-Selected 1 for general inquiries, NOT the cancellation prompt, or anything related to complaints

-Got through to Kelly, a rep who politely stated that the auto-renewal policy was part of the contract to which I agreed

-Made Kelly aware that I am a legal assistant for a major local firm and after discussing the "policy" with my lawyer friends, was urged to take legal action over fraud

- She reiterated the agreeed-upon policy but did say that she would speak to her supervisor about my demand for a refund

- I also added that I want something in writing to assure me that I will not be billed in the future after canceling my account

- Kelly returned and said that she would refund my auto-renewal fee in 72 hours but could not provide a written assurance. I could write to the following address and/or email and try there:

match.com
customer care
po 45272
dallas, texas
75225

executiveteam@match.com

So...I'm not in the clear, yet. I will update to let you know if I see the auto-renewal fee refunded on my VISA statement. The point is that if this works, we have more power than we think. We can get our money back by not backing down and do our best to inform others to stay the hell away from this scam.

Perhaps, we can also suggest places for lonely souls to connect online without paying a cent.

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