Comments for Match Review (match.com)

Match Review (match.com) | 198 comments | Create New Account

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Thieves

Authored by: Dan (Anonymous User) on Wednesday, September 08 2021 @ 12:30 am

Match.com is and should be an app that will get consistent customer interaction, considering the bloated cost of memberships. Additionally, they require an upfront payment, asking for customers to subscribe for several months at a time, which cost me $130 for 6 months. Complete transparency to understand requires me to repeat that “fee paid in full at date of subscription purchase” is manipulation at its best, charging me $130 on July 2nd for services through December 2nd. Evidently, match.com reserves the right to discontinue services in their contract with a vague explanation of whatever their interpretation if of text between clients. This communication lacks body language, tone of voice, and verbal cues that prevents a full understanding of what’s black and white. I am sure that everyone reading that has interpreted a text or email in a completely inaccurate manner than it was meant to be received. Sarcasm, for example, is a response that is legitimately understood in person only, and mostly misinterpreted between stranger text communication. Long story short, last month my account was deactivated without reimbursement of the remaining 4 months I paid for. I requested reimbursement and received a generic, vague explanation in response, explaining that they reserve the right to keep money for services not rendered upon account deactivation. Now, I know why I paid for 4 months of service on the date of purchase the subscription. Extremely inexcusable for a billion dollar company to retain this from individuals that are just getting by, and to do so in such an upside down, backhand fashion by not allowing customers to pay monthly. Especially so, when there is no intention to distribute the reimbursement funds. And what’s worse, match.com promotes larger packages for “customer discounts” and for no other reason than this. Match.com could say the larger packages save customers money, but on the contrary, I was taken for over $85 while receiving nothing but the regret of my trust in basic human dignity to not be manipulated by the system. I suggest that anyone deciding to try match.com to only use a free trial or ask to pay for one week only. I would have been better off and it’s incontestable that I’d have been better off utilizing these stolen funds as toilet paper, one Washington after the next for at least 85 wipes!

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