Matching

All of us, at least once, no matter how much we profess to love dating, have wished we could just snap our fingers and magically make the perfect partner appear.

Well…I have good news and I have bad news. The good news is that researchers at the University of Iowa believe they may have found the secret to online dating success. The bad news is that no magic is involved, and snapping your fingers probably won’t help.

The key, says the University of Iowa team, is for online dating sites to match users based on their past interests and actions, rather than on what they say they’re interested in. Think about your Netflix account. Netflix recommends movies based on what you’ve watched and the amount of time you spent watching it – so even if you profess to be a documentary lover, if all you watch is Gossip Girl, Netflix is probably going to suggest more CW-style teen dramedies.

Love and attraction are about as inexplicable as it gets, but that doesn’t mean scientists aren’t determined to try. More and more studies are attempting to uncover the secrets of attraction, especially when it comes to dating online, the big question being: if we figure out how the process works, can we learn to hack it?

Eli Finkel and Paul Eastwick of Northwestern University are two of the researchers studying online dating. In a breakthrough 2008 study, the duo found that, although men and women say they look for different things in a mate (men tend to prioritize looks, while women prioritize money), there’s no difference in the types of partners the two sexes actually choose in real life.

Finkel and Eastwick took their research farther, finding that there’s little association between the traits people claim that want in a partner and what they are actually attracted to when they meet potential dates face to face. In other words, that laundry list of must-haves and dealbreakers you’ve created is probably useless. At the end of the day, attraction and compatibility just don’t work like that.

In part, Finkel and Eastwick say, this is because the way we pair up on online dating sites is different from the way we evaluate our relationships later on. When we search through profiles on an online dating site, we’re in “joint evaluation mode,” in which we compare multiple potential dates against one another based on factors like income and attractiveness. On the other hand, when we make relationship decisions, we’re in “separate evaluation mode,” in which we judge only one person against the question “Are they right for me?”

In joint evaluation mode, we are likely to focus on the qualities we think are important rather than the qualities that are actually predictive of a healthy relationship. A profile on a computer screen is unable to convey the information we really need to know – hence the importance of in-person meetings, where the real work of assessing compatibility can begin. So although online dating sites do a great job of expanding the dating pool for users, they “do not always improve romantic outcomes; indeed, they sometimes undermine such outcomes.”

Still, despite their limitations, Finkel and Eastwick aren’t totally down on online dating services. When asked if he would use them, Finkel responded enthusiastically:

“Hell yes. It’s probably a bit worse than meeting people organically through one’s existing social network, but, outside of that option, it’s probably as good an approach as any. But it’s important to realize what online dating can and can’t do. It can expand the pool of potential partners, making available a whole slew of people who otherwise would have been unavailable. That’s a huge, huge benefit. But, at least thus far, it can’t figure out who’s compatible with you. That’s your job.”

Related Article: How To Date Like A Social Scientist: Part I

Oh boy. Just when you thought online dating couldn’t get any more stressful, you now have to worry about what feedback your date is sharing with the site that connected you.

Zoosk recently announced the launch of Date Feedback, a new feature that will allow members to provide commentary on their online dating experience. When Zoosk’s system recognizes that two users have exchanged a significant number of messages, Date Feedback will ask each to offer their opinions on how the conversation progressed and the likelihood of an off-line meetup. Zoosk hopes the new feature will provide valuable insight into the matchmaking process.

“At Zoosk, we are constantly improving our technology to help our members discover fulfilling relationships, and Date Feedback will be one of the first ways we’re able to add offline dates to the list of signals our algorithm can take into account for matchmaking,” said Shayan Zadeh, Co-Founder and CEO of Zoosk. “With the launch of Date Feedback and the important data points it adds, our platform will have the ability to become that much more adept at understanding how a member’s online dating experience transitions into an in-person meeting, and hopefully, a relationship.”

The goal is to offer each member a more personalized experience. By gathering data on what conditions are most likely to lead to in-person dates (and, afterwards, relationships), Zoosk is hoping to improve its Behavioral Matchmaking engine. The matching system will be better able to predict which introductions will lead to successful offline connections, making the website a more powerful tool than ever before.

It’s no surprise to see Zoosk taking a more technological approach to dating. The company has always espoused a tech-based methodology for matching, rather than a strategy based on self-reported questionnaires. The Behavioral Matchmaking engine works by tracking a user’s actions on the site – like where the user clicks and what messages s/he sends and responds to – in order to deliver better matches. Rather than using a one-size-fits all, static approach to dating (like a quiz or fixed profile), Zoosk constantly updates to accommodate your preferences and adapts its dating experience to your actions.

Now is a particularly good time for Zoosk to bring out the heavy artillery. Though it has yet to turn a profit, revenue continues to grow and the company filed documentation to become a public company in April. Zoosk plans to raise $100 million in its initial public offering later this year.

For more information on this dating site you can read our review of Zoosk.

eHarmony is well-known in the online dating space. It has been around over fourteen years and has grown to be one of the biggest competitors due to its emphasis on finding people serious relationships. Now, it wants to get serious about your job search, too.

The company’s strategy and technology is all about compatibility matching. Subscribers to the dating site are put through a rather lengthy sign-up process to ensure that the technology behind the site really captures the essence of what each person wants, along with his or her relationship tendencies. (One of the best things about the sign-up process is that eHarmony provides a snapshot booklet of who you are as a dater: the kind of personality you have, they type of person you gravitate towards, and the positive and negative ways that your dates may interpret your behavior. It’s incredibly insightful, and helped make me a more observant dater.)

Now, eHarmony is taking this compatibility matching technology and applying it to your job search. The new site called Elevated Careers by eHarmony is set to launch in December.

According to MarketWatch, few details were revealed about how the career-matching algorithm will work. But eHarmony CEO Neil Clark Warren said some of the likely qualities that will be analyzed include “conscientiousness, honesty and conflict resolution,” among others.

When asked why Dr. Warren thought eHarmony should move into the career space, since it seems so far removed from romance and peoples’ personal lives, he countered that love and work are more connected than we think. “If people come home and they’re unhappy with their job and boss, it puts a lot of tension on a marriage,” he told MarketWatch.

While eHarmony boasts that is has made 600,000 marriages, they have also gained a divorce rate of 3.9%, slightly higher than the national average of 3.6%.

It is an interesting idea at a time when job dissatisfaction is high. Roughly 70% of Americans described themselves as “not engaged” or “actively disengaged” from their workplaces according to a recent Gallup report. And according to an article in Entrepreneur.com, the average worker hops jobs every 4.6 years. That doesn’t lead to a loyal workforce or employee satisfaction when nobody is willing to commit. Perhaps it is time for a change, and for both employers and employees to look at compatibility, rather than waste resources training people who remain actively looking for another job.

I don’t think job satisfaction is completely reliant on company culture and employer-employee compatibility, though it is certainly a factor. Many people find themselves in careers that aren’t what they expected and want a fresh start. Perhaps there is a way eHarmony will use its technology to also advise what career might be best for each of us. Until then, we’ll see what Elevated Careers has to offer.

The Internet has been afire recently with the news that both Facebook and OkCupid have experimented on their users. Both companies have apologized or pseudo-apologized for their actions, while being careful to note that such online experimentation isn’t uncommon.

OkCupid took it one step further in their non-apology, candidly declaring that “if you use the Internet, you’re the subject of hundreds of experiments at any given time, on every site” and revealing two more experiments they’ve conducted on users.

The first was born out of OkCupid’s short-lived blind date app. To celebrate the app’s release, OkCupid removed all the photos from the site on launch day. During those seven photo-less hours, OkCupid noticed some interesting things:

• Users responded to first messages 44% more often
• Conversations were deeper
• Contact info was exchanged more quickly

In short, OkCupid functioned better without pictures. When the photos were restored, the conversations that had started blind melted away. “The goodness was gone,” notes the blog post, “in fact worse than gone. It was like we’d turned on the bright lights at the bar at midnight.” The blind date app revealed a similar phenomenon. When users got to the date, they had a good time more or less regardless of how physically attractive their partner was. “Basically,” the post reads, “people are exactly as shallow as their technology allows them to be.”

In a related experiment, OkCupid decided to test its original rating system that allowed users to judge each other on two separate scales: Personality and Looks. “Our thinking was that a person might not be classically gorgeous or handsome but could still be cool,” the blog explains, “and we wanted to recognize that, which just goes to show that when OkCupid started out, the only thing with more bugs than our HTML was our understanding of human nature.”

After gathering the data, OkCupid found that “looks” and “personality” were essentially the same thing to users. They ran a second, direct experiment to confirm their hunch that people just look and pictures and ignore profiles. A small sample of users were shown profiles that did not contain text, resulting in two sets of scores for each profile: one score for the picture and text together, and one for the picture alone.

The results were predictably disheartening: text is less than 10% of what people think of you. The blog says it best: “your picture is worth that fabled thousand words, but your actual words are worth…almost nothing.” Ouch.

Dr. Neil Clarke Warren left eHarmony a few years back, only to take control of the company he founded once again in 2012 to implement a turnaround strategy for its drastically sinking subscriber base. As it turns out, this new strategy has been key to eHarmony’s unprecedented recent success. This past week, the company announced that it has the highest number of subscribers in the company’s history, and has grown its base of users 54%.

This is quite an accomplishment, considering the growing popularity of dating apps like Tinder and Hinge. The market is crowded these days, so you have to effectively differentiate yourself in order to compete. Traditional online dating sites have struggled to make their offerings more competitive and accessible.

eHarmony is an especially interesting contender in the online dating industry. Going against the grain of its competitors who offer an easy sign-up process and a high number of matches, eHarmony has a rather lengthy and grueling sign-up process that can take up to 90 minutes to complete before you receive your matches. And you only receive a few matches at a time, ones that are selected by eHarmony, not you. On top of that, there is another “guided communication” process to complete with each match before you can just send them an email to meet for a date.

It seems to be working.

All of these steps are important to eHarmony’s goal: compatibility matching. This was the original intention behind the launch of the site, and founder Dr. Warren has remained firm in this vision, which numbers show is paying off. He brought in a new management team to improve the website and mobile design, the technology, and implement a new marketing program.

As a result, the company has gained subscribers who are also more willing to stay longer and pay more than in years past.

“eHarmony was created as a way for individuals to begin a relationship already a step ahead – with someone who is truly compatible,” said Dr. Warren in a statement. “We are proud of what we have achieved over the past two years, securing the largest subscriber base in our history. We are confident in our ability to continue to grow eHarmony in the future.”

With so many dating sites and apps competing for sheer numbers, it’s interesting that eHarmony’s more serious approach to dating and its focus on the goal - helping people find long-term relationships – is paying off. There is indeed a market, and a need, for people to find and make real-life lasting connections, and the continually growing numbers prove it.