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eHarmony Talks with Wall Street Journal about its Challenges and Triumphs

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  • Wednesday, April 01 2015 @ 06:45 am
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  • Views: 2,815

eHarmony has weathered more than a few storms in its fourteen-year history, and has recently shared its trials and tribulations with The Wall Street Journal. The company has redefined itself as a “matchmaking site” as opposed to an online dating site, putting the emphasis back into long-term relationships.

The strategy seems to have worked – according to figures revealed by eHarmony founder Neil Clark Warren and COO Armen Avedissian, the company has more subscribers than ever before – 778,000 – and they make up to 15 million matches per day. But this is after the company almost collapsed. In 2012, after a few ousted CEOs and some advice from a board member, Dr. Warren made the decision to take back the reigns of the company and get it back on track. He came out of retirement at 78 years old to reclaim his spot as CEO and turn the company around – about the time when Tinder hit the market.

Before Warren took over, eHarmony was struggling to figure out its market, delving into new technology instead of focusing on its branding, leaving it vulnerable to the explosion of new dating sites and apps that came along. As Dr. Warren told the Wall Street Journal, “I think under CEO Greg Waldorf, users started seeing us more like the other dating sites Match and Zoosk, when we’re really a social science site. We were never meant to be a dating site. We were meant to be a matchmaking site. I think our leadership lost sight of that, too. We want good technology, but what we’re really, really interested in is long-term relationships.”

For its rebranding campaign, Dr. Warren returned to the television commercials, emphasizing the long-term matchmaking aspect of the technology. The company has also focused on its mobile app, something that has become a necessity for traditional dating sites since Tinder hit the market. When asked about Tinder, Dr. Warren emphasized that the app is actually helping bring more awareness and acceptance of online dating as a whole, which has been good for all online dating sites. According to Warren, eHarmony’s marketshare has stayed even despite the competition – Tinder claims to match about 22 million people a day.

Not to mention, Tinder’s reputation for being a hook-up app has helped differentiate more “serious” dating websites like eHarmony.

Warren told The Wall Street Journal: “People who are eHarmony customers probably aren’t going to be lured away by Tinder. We’re a serious bunch when it comes to matching for long-term relationships. We’re really not interested in short-term relationships.”

Tinder hasn’t been the only thorn in eHarmony’s side. The company came under fire when it didn’t include gay and lesbian relationships in their matching services – only creating “Compatible Partners” after a high-profile lawsuit. And now, eHarmony plans to launch a whole new matchmaking service called “Elevated Careers” – which will match job candidates with potential employers, based on factors like company culture and personality profiles in addition to skill sets. The new service will be available in June.

For more on this matchmaking service you can read our review of eHarmony.

PlentyofFish Hits 100 Million Users Worldwide

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  • Tuesday, March 31 2015 @ 06:33 am
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  • Views: 2,916
PlentyofFish might not be making headlines the way Tinder has in the past few months, but its growth continues to be one of the online dating industry’s biggest successes. The company has announced that it hit the 100 million user milestone recently, and also revealed that it’s been a profitable company from its beginning, now with a $100 million run rate predicted for 2015.

POF has relied on a mixture of ads and premium subscriptions for revenue since 2008 (prior to this, ads only). In the last three years however, the company’s user base has shifted from primarily desktop computers to 80-85% using their mobile devices to access their accounts. Other traditional online dating sites have noticed the same trend of their user bases from desktop to mobile.

CEO Marcus Frind admits to website Business Vancouver that “finding love on a desktop computer is quickly vanishing.” Really, the appeal and ease of online dating makes more sense on a mobile device, which can be accessed anytime, anywhere. Mobile access means more users logging in and engaging with each other, a necessity for the longevity of any online dating service.

Frind said: “Since our shift to mobile we’ve seen rapid growth both in terms of users and revenue...Our revenue model has also evolved from one driven by advertising to one driven by paid membership, indicating that, now more than ever, singles are willing to pay for an enhanced user experience.”

For POF, that means their source of revenue has shifted to the mobile space and its premium service. An upgraded membership includes features like detecting when another user views a profile or when a personal message has been checked.

According to Frind, the user milestone and financial state of the company is significant in and of itself - and is no indication of his future plans, though he's never revealed this kind of data before. He’s not looking to take the company public, since he is the sole owner of POF. In recent years, the company also acquired speed dating service Fast Company to complement its offerings, but the main revenue source seems to be POF’s premium dating service.

POF has hit some bumps in the road since its launch back in 2003. For one, Frind refocused the dating site’s image, which had garnered a reputation of being primarily a hook-up site. With the facelift – which included focusing on the mobile app technology and re-branding the dating service for long-term relationships, not hook-ups - Frind seems to have found a winning formula.

The company, which used to employ only Frind, now has 75 employees, and doesn’t seem to be daunted by its mobile competition. POF is holding its own, despite a fickle online dating market.

For more information on this online dating service you can read our POF review.

Online Dating Spikes In Spring, Says Zoosk

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  • Monday, March 30 2015 @ 06:38 am
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  • Views: 1,787

There's something magical about springtime. After a winter of hibernation, everyone is ready throw on shorts and venture outside for the first time in three months, blinking and stumbling into the light like survivors of a disaster movie.

Unless, like me, you live in New York City and spent your first day of spring cowering under a blanket, watching snow fall outside your window and cursing the weather gods. It's not all shorts and sundresses yet, but come May sunbathing in Central Park will feel that much more glorious.

For those of you who didn't just get pummeled by snow, the flowers are blooming and so is romance. New data from Zoosk suggests that online dating rates go up in spring, meaning “spring fever” might be a very real thing.

Zoosk's data scientists analyzed 9.6 million conversations, over 850,000 signups, and over 66 million member sessions in search of scientific evidence for spring fever. Is it real? Is it possible to quantify the condition? Do people date differently in spring compared to other seasons?

By comparing the data of Zoosk members from the first two weeks of spring to the data from a month prior, Zoosk claims to have found “conclusive evidence” that spring fever is indeed a real phenomenon.

It began with messages. Zoosk reports that 34% more first messages are sent daily during springtime. After months of online food orders and Netflix being our only companions, it appears spring brings out our desire to connect with other humans again. And it's not just about quantity. The messages sent during spring are also “deeper” - meaning that each user in the conversation sends at least two messages. 28% more messages started daily in spring meet the criteria.

Of course, in order to get to the talking part, people have to sign up in the first place. And they do. Zoosk discovered an 11% increase in daily registrations in spring.

It makes perfect sense when you stop to think about it. This is, after all, the season during which most of Mother Nature's creatures feel a little extra frisky. And it's much easier to find the motivation to dress up and go out when you don't run the risk of developing frostbite by doing so. Not to mention that the mind is much more inclined to wander when you're looking at short sleeves and skirts, rather than knee-length down coats, clunky snow boots, and balaclavas. Dress it up all you want, but “bank robber” is never a good look.

You Shouldn't Post Perfect Online Dating Photos And Here's The Mathematical Reason Why

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  • Sunday, March 29 2015 @ 09:45 am
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  • Views: 1,681

Everyone in online dating talks about how important the profile photo is. We try to act like looks don't matter as much as what's underneath – and although that's true in the long run, you're lying to yourself if you think looks don't matter at all. Picture yourself shopping. You don't purchase the products with subpar packaging; you go for the ones that look nice, regardless of which one is actually better.

Like it or not, we are all judging and being judged online. As you attempt to craft the perfect online dating profile, you'll be tempted to post the most exceptional pictures you can find. Competition is fierce on online dating sites, so the quickest road to standing out is looking the best you can, right?

Wrong, according to mathematician Hannah Fry. In a TED talk Fry discusses the mathematics of love and offers several tips for finding that special someone. Like most of life, love is full of patterns, she says. Mathematics can be used to study patterns, and therefore mathematics can give us insight into love.

“How attractive you are does not dictate how popular you are,” Fry explains. “And, actually, having people think that you're ugly can work to your advantage.” She shares a graph from OkCupid that plots measured attractiveness against messages received in the last month. Immediately it becomes clear that being considered highly attractive is not a guarantee you'll receive many messages.

What matters more, surprisingly, is that you divide opinion. To make sense of it, imagine being on the other end of things. In the first scenario, you're interested in someone and you suspect other people won't be very interested in them. This is a good situation, because it means less competition for you and more incentive to reach out.

If, on the other hand, you think the person you're into will be highly sought after, you may feel less motivated to contact them. The thought of so much competition – and a high likelihood of rejection – is a strong deterrent.

So, if you use a terrible photo, people will be put off. But, if you use a photo that's too attractive, people may feel like they don't have a chance with you. The best strategy, then, is to go for something in the middle ground. You want to be attractive without looking like you're out of reach.

Fry advises to embrace the things that make you different – whether it's a scar or a receding hairline – even if you think some people will find those qualities unattractive. The people who like you will like you anyway, and the people who don't weren't a match in the first place.

The Do's And Don'ts Of Digital Dating In 2015

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  • Saturday, March 21 2015 @ 10:27 am
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  • Views: 1,364

For five years, Match.com has graced us with America’s most comprehensive study on singles. For this year's Singles In America study, Match surveyed over 5,600 singles of all ages, ethnicities, incomes and walks of life. Naturally, the impact of technology on our dating habits was a major topic of discussion this year.

60% of singles spend at least 1 hour a day on social media. 39% of singles’ daily conversations happen digitally. Now that we're more connected than ever, our online activity has a greater impact on our love lives than ever before. And that means some serious etiquette issues. Let's talk do's and don'ts.

Single men have the following advice for single ladies:

  • DO: send photos, send sexy texts, use emoticons, check your spelling and grammar
  • DON'T: text more than once before a reply, text during work hours, use netspeak (OMG, LOL, etc), use ALL CAPS

Single ladies have this advice for single men:

  • DO: send photos, use emoticons, text netspeak, check your spelling and grammar
  • DON'T: send sexy photos, text more than once before a reply, send sexy texts, ask too many personal questions

Unsurprisingly, selfies were huge this year. Women take slightly more, but not by much. Reasons for taking a selfie range from “to capture a moment” (65%), to “to show off where they're at/what they're doing (41%), to “to show off a good hair day or outfit (31%). A majority of people think the most attractive selfies are natural and unenhanced.

On Instagram, single women favor certain kinds of photos. Funny pictures and shots of traveling or landscapes rank highest, followed by pictures of a date's hobbies and pictures of animals. When it comes to those infamous filtered photos of food, men and women are divided. 25% of single women think food pics are a turn on, but only 19% of men agree.

On other social networks, men and women agree that liking a photo is one of the top ways to show interest (38% of men vs 39% of women). Commenting on a photo is also a strong indicator (34% of men vs 31% of women). What you absolutely shouldn't do, on the other hand, is air your emotional drama in posts, take excessive selfies, or ask a date to unfriend their exes.

And here's a fun fact: 54% of emoji-using singles had sex in 2014, compared to only 31% of non-emoji users. Food for thought.

For more information on this dating service you can read our Match.com review.

Have Smartphones Contributed to the Rise of Dating Apps?

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  • Friday, March 13 2015 @ 06:41 am
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  • Views: 2,870

A recent article in The New York Times highlighted the increased popularity of dating apps, and how one in particular – Tinder – has changed the online dating game.

The proof is in the numbers. According to the most recent Pew study, 11% of American adults have used an online dating site or app. Back in 2005 when dating sites were becoming more popular, 44% of Americans felt this was a good way to meet people. But in 2013, thanks to dating apps like Tinder, 59% agree that online dating is a good way to meet.

Tinder claims it matches more than 12 million people per day, and processes more than a billion matches daily as well. This has sparked a surge of dating apps to flood the market, some of which have succeeded in growing a steady user base based on differentiating themselves from the so-called "hook-up app" (although utilizing the same Facebook profile-validation system). Hinge and Coffee Meets Bagel limit the number of matches per day, forcing users to consider a match rather than mindlessly swiping left and right. The League markets its clientele – upscale and educated – to attract new users. And apps like LuLu and Bumble are female-centric, allowing the women to call the shots on which guys can message them – as well as how their dates rate according to other female daters.

The New York Times article suggests that Tinder's success might have caused some traditionally successful online dating sites such as Match.com to put more research and development into their mobile apps. But essentially, it was only a matter of time before smartphones – which are now used to access everything from email to Facebook to TV shows at any time, from anywhere – would be a good way to meet potential dates. After all, our phones are so much more accessible than our laptops. (Plus, Tinder’s game-like interface is much more fun, compared to slogging through endless questions and profile descriptions on an online dating site.)

Amarnath Thombre, president of Match.com in North America, says there has been a 35 percent increase in the people who use the Match app each month, and a 109 percent increase in the number of people who use only the app to log in to their Match account every month.

For now, daters seem to be choosing convenience over everything else – which might not be a bad idea. Dating apps help people get to the meetings and messages with their matches a lot more quickly than the algorithm process touted by traditional dating sites. But are daters wasting more time because filters aren’t in place?

One thing is for sure: dating apps are here to stay, until something more convenient comes along.

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