Customer Service

A new Connecticut bill aiming to improve safety on dating apps just advanced from the judiciary committee to the Senate for a vote. If passed, it could set a precedent for the rest of the country.

The legislation would force online dating sites to verify the identity of users and provide that information if presented with a warrant, subpoena or court order, according to CT Insider. It would also establish new education and training programs to combat online abuse and designates “grooming” (befriending minors to abuse them) as a separate crime. The judiciary committee passed the bill at the end of March.

While there is large support for the bill from legislators and violence prevention advocates, there is some hesitation among lawmakers, including Republican state senator Craig Fishbein. He questioned how dating services would be able to verify someone’s identity or stop them from transferring an account to someone else. 

Tinder announced this week that it has added background checks to its features, thanks to its ongoing partnership with security company Garbo.

Starting now in the U.S., Garbo’s new online background check platform will be available to the general public and launched to Tinder members via the app’s Safety Center. The new service allows easy access to public information about a potential match’s history of violent or harmful behavior, including arrests, convictions, and sex offender registry records.  

According to the company's press release,  Tinder users can tap on a blue safety shield from anywhere in the app to be taken to the Safety Center. From there, they can tap on the Garbo article to be redirected to Garbo’s website where they can provide information about their match – typically only a first name and phone number. If Garbo needs more information, they’ll ask, which may include age.

Tinder is adding more features to ramp up safety for its users, including background checks and educating staff on how to handle reports of abuse.

The dating app company announced the new measures in a blog post, noting that all customer service team members are now being trained on “how survivors might respond to sexual violence and describe those experiences, how to recognize serious reports that may use vague language, and how to respond in a trauma-informed manner to these types of reports,” according to the company’s blog post.

Last year, Tinder’s parent company Match Group invested in the safety nonprofit Garbo, which will be providing the background checks for users. Garbo can check a wide variety of public records on a potential match, and notify a user if the match has a history of violence, as well as any other potential issues like DUIs or vehicular manslaughter. The company doesn’t include drug possession charges or minor traffic violations in its reporting. 

Hinge is giving some love to single Moms this Valentine’s Day, offering $100 in childcare stipends so that they can make plans for a date.

According to the company’s press release, the popular dating app kicked off the campaign on Friday, February 4th ahead of Valentine’s Day. Users who have selected “Have Children” in their profiles will receive an opt-in notification at that time. To be eligible to receive the gift, those who opt in must also comment on someone’s profile that same day. The gift cards will be sent via email to each selected parent, according to the release.

The campaign is in partnership with French singer-songwriter Soko, who is also a single parent. Soko wanted to focus especially on the LGBTQ+ community and encourage discussions on “how to prioritize responsibilities as a parent while also making time to find someone special,” according to the release.

Several of Japan’s largest companies have turned to an AI dating app to help their employees find love during the pandemic.

According to Kyodo News, about 800 companies have signed up to offer the app Aill goen to employees, with the aim that they will be happier and more productive workers if they are in a good relationship. Companies are also hoping the dating app will provide a way to help employees who might be struggling with their mental health, since they have been unable to physically interact with others because of lockdowns.

The pool of matches will be limited only to participating company employees, providing a level of safety and accountability for users of the app. Aill goen is being offered to employees as part of their benefits package at work, according to Kyodo News. 

Match Group announced that the company will go carbon neutral by March of 2022 thanks to its purchase of offsets to carbon emissions, leading the way for dating apps to address issues of climate change.

The company announced the move in a press release, noting that it commits to offsetting its carbon footprint going forward, though the offset purchase made lasts only two years. Match Group invested in Hyundai Green Power Corporation, which captures and recycles waste gases to generate electricity through its Steel Waste Energy Cogeneration Project. (The site’s steel mill reuses waste gases and what remains is used by the project’s power plant.)  

When that energy is repurposed, it supplies power to the local grid in Dangjin, South Korea, instead of that grid relying on fossil fuels. This means a reduction of 1.8 million tons of carbon emissions per year, according to Match Group.