Finances

eHarmony has weathered more than a few storms in its fourteen-year history, and has recently shared its trials and tribulations with The Wall Street Journal. The company has redefined itself as a “matchmaking site” as opposed to an online dating site, putting the emphasis back into long-term relationships.

The strategy seems to have worked – according to figures revealed by eHarmony founder Neil Clark Warren and COO Armen Avedissian, the company has more subscribers than ever before – 778,000 – and they make up to 15 million matches per day. But this is after the company almost collapsed. In 2012, after a few ousted CEOs and some advice from a board member, Dr. Warren made the decision to take back the reigns of the company and get it back on track. He came out of retirement at 78 years old to reclaim his spot as CEO and turn the company around – about the time when Tinder hit the market.

Before Warren took over, eHarmony was struggling to figure out its market, delving into new technology instead of focusing on its branding, leaving it vulnerable to the explosion of new dating sites and apps that came along. As Dr. Warren told the Wall Street Journal, “I think under CEO Greg Waldorf, users started seeing us more like the other dating sites Match and Zoosk, when we’re really a social science site. We were never meant to be a dating site. We were meant to be a matchmaking site. I think our leadership lost sight of that, too. We want good technology, but what we’re really, really interested in is long-term relationships.”

For its rebranding campaign, Dr. Warren returned to the television commercials, emphasizing the long-term matchmaking aspect of the technology. The company has also focused on its mobile app, something that has become a necessity for traditional dating sites since Tinder hit the market. When asked about Tinder, Dr. Warren emphasized that the app is actually helping bring more awareness and acceptance of online dating as a whole, which has been good for all online dating sites. According to Warren, eHarmony’s marketshare has stayed even despite the competition – Tinder claims to match about 22 million people a day.

Not to mention, Tinder’s reputation for being a hook-up app has helped differentiate more “serious” dating websites like eHarmony.

Warren told The Wall Street Journal: “People who are eHarmony customers probably aren’t going to be lured away by Tinder. We’re a serious bunch when it comes to matching for long-term relationships. We’re really not interested in short-term relationships.”

Tinder hasn’t been the only thorn in eHarmony’s side. The company came under fire when it didn’t include gay and lesbian relationships in their matching services – only creating “Compatible Partners” after a high-profile lawsuit. And now, eHarmony plans to launch a whole new matchmaking service called “Elevated Careers” – which will match job candidates with potential employers, based on factors like company culture and personality profiles in addition to skill sets. The new service will be available in June.

For more on this matchmaking service you can read our review of eHarmony.

PlentyofFish might not be making headlines the way Tinder has in the past few months, but its growth continues to be one of the online dating industry’s biggest successes. The company has announced that it hit the 100 million user milestone recently, and also revealed that it’s been a profitable company from its beginning, now with a $100 million run rate predicted for 2015.

POF has relied on a mixture of ads and premium subscriptions for revenue since 2008 (prior to this, ads only). In the last three years however, the company’s user base has shifted from primarily desktop computers to 80-85% using their mobile devices to access their accounts. Other traditional online dating sites have noticed the same trend of their user bases from desktop to mobile.

CEO Marcus Frind admits to website Business Vancouver that “finding love on a desktop computer is quickly vanishing.” Really, the appeal and ease of online dating makes more sense on a mobile device, which can be accessed anytime, anywhere. Mobile access means more users logging in and engaging with each other, a necessity for the longevity of any online dating service.

Frind said: “Since our shift to mobile we’ve seen rapid growth both in terms of users and revenue...Our revenue model has also evolved from one driven by advertising to one driven by paid membership, indicating that, now more than ever, singles are willing to pay for an enhanced user experience.”

For POF, that means their source of revenue has shifted to the mobile space and its premium service. An upgraded membership includes features like detecting when another user views a profile or when a personal message has been checked.

According to Frind, the user milestone and financial state of the company is significant in and of itself - and is no indication of his future plans, though he's never revealed this kind of data before. He’s not looking to take the company public, since he is the sole owner of POF. In recent years, the company also acquired speed dating service Fast Company to complement its offerings, but the main revenue source seems to be POF’s premium dating service.

POF has hit some bumps in the road since its launch back in 2003. For one, Frind refocused the dating site’s image, which had garnered a reputation of being primarily a hook-up site. With the facelift – which included focusing on the mobile app technology and re-branding the dating service for long-term relationships, not hook-ups - Frind seems to have found a winning formula.

The company, which used to employ only Frind, now has 75 employees, and doesn’t seem to be daunted by its mobile competition. POF is holding its own, despite a fickle online dating market.

For more information on this online dating service you can read our POF review.

If you’re a woman looking for a date, you might have better luck on dating apps than the guys. According to a new report from GlobalWebIndex, there are nearly 91 million people around the world using dating apps, but two-thirds of these users are men. The market skews younger, too – 70% of users are between 16 and 34.

While dating apps are certainly hot right now, they are only making a dent in terms of overall popularity in the online market. The report also states that 6% of Internet users use a location-based dating app, which puts the category behind niches like augmented reality (108 million monthly users), as well as games and social networking with 655 million and 582 million respectively.

Tinder might be the most popular dating app among Westerners with $1 billion valuation this year according to the report, but Chinese dating app Momo seems to be doing three times better with a $3 billion valuation as of 2015. Momo claims that they have 60 million active monthly users compared to Tinder, who projects 40 million users by April of this year. Of those 60 million Momo users, 25 million are in China, but the rest are across the globe in places like the United Arab Emirates, Phillippines, Thailand and India.

But what about the valuations? Considering most of these apps are free to download and use, how is it that they can be worth so much?

The report notes this discrepancy, too. Despite the large pool of dating app users, only one fifth of users have opted to pay for premium services. This research comes as Tinder is rolling out its new paid premium service, Tinder Plus. The initial roll-out of Tinder Plus in the U.K. was not received well, and in fact caused people with the free version of the app to downgrade its overall score in the app market to 1.5 stars. (In rolling out the new features, Tinder had also curbed some of the existing features of its free app – including limiting the number of matches a user could get per day.) Momo has only signed up two million for its paid service.

While other competitors aim to find their place in the market – offering more features, options and quality to the large and growing pool of dating app users - it seems that making money could still be elusive. Most apps draw users in by offering a free product, and then rolling out a paid “premium” service, but the people aren’t really responding. At least not as much as they need to for sustainable growth. The report points out that generating ad-based revenue is still a viable alternative, even if it means in-app advertising to maintain a free service.

We’ll see what the major dating app companies do next.

IAC released its Q4 2014 financial results at the beginning of February, reporting a 9% decline in profit for the fourth quarter from last year. Though revenue growth was in double digits, it was offset by higher expenses that ultimately led to the decline in profit. On the plus side, both revenue and adjusted earnings per share for the quarter beat analysts' estimates.

Here are some of the highlights from the report:

Coffee Meets Bagel has been overshadowed by its more aggressive competitors (like Tinder), but lately has emerged as a serious, lasting contender in the dating app space. The company is showing its app has real growth potential by securing $7.8 million in a Series A financing round led by existing investor DCM Ventures. Quest Ventures and Azure Capital also participated in the round.

This round of financing is followed by the steadily growing success of an app whose founders like to take things slowly, testing what works in each market (starting with its launch in 2012 to New York and Boston markets) before moving on to the next. Recently, the company expanded from an iPhone-only app to include an Android app as well, opening markets further.

Coffee Meets Bagel sets itself apart by making the dating app experience feel more personal. People are connected through their social networks – through mutual friends on Facebook, for instance – so there is a level of assurance that you can avoid the scammers and fake profiles. Also, CMB users receive only one match per day, avoiding the whole Tinder hook-up potential. Each day, users have 24 hours to message their match, and then a week to set up a date before they vanish into the ethers. The point is to keep the conversation going, instead of just letting messages and matches accumulate while users see who else is out there.

While the design is game-like (you can get “coffee beans” by providing information or referring friends to the service, which in turn can be used to access additional features, like the ability to see who your mutual friends are, or to rekindle the flame with a match you neglected to message in time.) The company also teamed up in certain cities with local businesses to offer discounts to places you could go for a first date, although the growth of the app nation-wide has prevented them from doing this in more than a few major cities.

The additional funding will pay for engineers and developers to help build the core business so it can handle the projected growth in users. While the company hasn’t publicly shared their subscriber figures lately, the interest from investors is telling.

CMB has been compared to dating app Hinge and Are You Interested, which also focus on matches based on mutual social media connections.

The additional financing follows the company’s earlier participation in the TV series “Shark Tank,” where the founders proposed their business plans to celebrity investors in the hopes of gaining additional funding. While they didn’t get it from the TV show’s panel of judges, they have been successful in raising the funds elsewhere.

By now, most people have heard of Tinder, whether or not they have used the dating app or understand what it does. Tinder has become a brand synonymous with modern online dating. But since its launch in 2012, the company has been struggling with taking advantage of its explosive popularity and translating it into revenue. After all, the dating app itself is free – a major draw in the online dating world for people who just want to try it out, and one of the factors contributing to its success. But offering a free service doesn’t help the company build its business.

In the last few months Tinder launched a premium service called Tinder Plus, charging users for special features like searching for matches in another city, a pretty typical revenue path for online dating apps looking first for an audience and then for ways to generate revenue. But since Tinder has garnered brand recognition, the company has decided to use this to its advantage by partnering with other well-known brands. With product placement for TV shows and advertising campaigns featuring young single daters swiping left and right, Tinder is charging companies to be seen with its brand – specifically companies trying to appeal to a younger demographic.

For instance, last year Tinder was featured on The Mindy Project to help its main character find a new boyfriend, and Domino’s pizza created a Valentine’s Day advertising campaign offering deals to Tinder users. But the dating app’s latest tie-in is getting some buzz. Tinder teamed up with Gillette to analyze 100,000 male Tinder users – with facial hair and without – to see if women swiped left or right more often for the clean-shaven guys. The results? It seems Gillette won, with a vast majority – 74% of total right swipes going to the well-groomed guys - as well as 37% more matches.

Gillette put together a 30-second spot outlining the study and its results, showing groups of single women on their Tinder apps, swiping left (rejecting) guys with facial hair and then swiping right (accepting the match) for the same guys once they were clean-shaven. The women were also shown commenting on which guys looked better without facial hair.

Gillette is promoting the test results on a website called shavetest.com, as well as through YouTube. Of course, the main idea is that guys would rush out to purchase Gillette products so they can score more dates. But really, it seems the winner is Tinder, with more well-known brands trying to capitalize on its popularity and reach consumers where they are – on their phones.