Legal

Norway’s consumer authority has spoken out against Tinder’s current terms and conditions by filing a formal complaint against the company.

The Norwegian Consumer Council insists that the popular dating app is not protecting its users, granting sweeping ownership rights and control over users’ data. Some of the terms and conditions Tinder users agree to when downloading the app include allowing Tinder change its terms without notifying users, and allowing the app to delete users’ accounts without justification. The Council also points out that users aren’t allowed to delete their own accounts if they want to (which could allow Tinder to inflate their own numbers by potentially counting inactive profiles).

While these policies are spelled out in Tinder’s current terms and conditions, most people aren’t taking the time to read through or really understand how their data could be used. And Norwegian authorities want to call the company out on the practice.

Another sticking point for Tinder according to the Council is that the minimum user age is listed at 13, which country officials consider too young, especially when it comes to understanding complicated online privacy issues.

While Tinder is arguably the most successful dating app, its popularity soared in part because the app was free for those who downloaded it. Access to data from its user base is one of the ways Tinder can make money. A revenue model they use includes offering targeted (data-driven) marketing.

According to a recent article in Fortune, this isn’t the first complaint about app and social media privacy policies from governments outside the U.S. In France earlier this year, the consumer organization UFC-Que Choisir asked French data protection authority CNIL to investigate dating app Happn over its data-collection practices. And the German antitrust authority launched a complaint against Facebook over its “unfair” terms and conditions, on the premise that it is dominates the social networking market and has an unfair competitive advantage.

While Tinder doesn’t have a European operation, it does offer the app in Norwegian language and it is available in Norway’s app store, so it does have to abide by the country’s regulations when selling to its market.

If Norway’s officials consider the case against the company, it may order Tinder to change its terms and conditions or face penalties. Tinder said it makes every effort to comply with local and national regulations. The company released a statement that read: “If and when authorities bring up larger privacy concerns, we always take them into consideration and, if applicable to our users, take steps to implement any necessary changes. We are committed to protecting our users’ privacy and strive to uphold a fair and trusted privacy policy.”

For more information on this dating app please read our review of Tinder.

Friends Reunited won’t be available to message, post and keep in touch anymore. The once-popular social site, founded in 2000, was left in the dust by rivals such as MySpace and later, to a larger extent, Facebook.

Friends Reunited has a turbulent history. At one point a tech darling after quickly gaining three million subscribers in 2003, it was sold to ITV in 2005 for 125 million pounds, or about $208 million US. At its peak, 23 million users were on Friends Reunited.

But what the company didn’t intend was that employers would begin to use the service to check on potential and current employees, gauging what they said on social media as opposed to how they conducted themselves at work. It led to businesses using the site as a way to spy on employees, gathering information such as whether an employee was looking for another job, what they were saying about co-workers, or what interviewees and potential employees were saying online that could be potentially harmful.

At one stage, according to UK newspaper The Telegraph, Friends Reunited was blamed for a spike in the divorce rate on the grounds it encouraged classroom sweethearts to rekindle romances.

Instead of a positive, uplifting social experience where people felt secure to engage and share, the company found its platform being used as a way to spy on people for bad behavior. Naturally, users over time stopped posting and using the service. Membership dropped, especially when Facebook entered the picture a couple of years later. While Facebook continued to gain users, Friends Reunited found itself floundering.

The company was sold yet again in 2009 to DC Thompson for only 25 million pounds, and had only a fraction of its user base still active on the site. In 2012, the company decided to do a reboot and rebrand itself “Memory Box,” hoping to take on Facebook’s rapid growth. Memory Box did not succeed.

In 2014, DC Thompson offered the platform back to the original founder of Friends Reunited Steve Pankhurst, who thought he could restart the fledgling website. But in an announcement made on self-publishing platform Medium, Pankhurst announced its closure in January.

He wrote on Medium: "The first part of our plan was to put Friends Reunited back to make it more like the original site  --  that is, listing your schools and memories of your school days." However, this didn't really happen.

Pankhurst is now working on a new social media site called Liife, which allows you to upload photos and mark and share them with friends to identify significant “moments,” like trips, awards ceremonies or graduations. He said the new site would in no way replace Friends Reunited.

The related service Friends Reunited Dating still appears to be in operation and is not affected by the closing of the social service Friends Reunited. For more information on dating site please read our review of Friends Reunited Dating.

Lone Star Introductions, a matchmaking service operating in the state of Texas to help singles find love, was forced to cease operations and pay restitution to its former customers. According to Texas Attorney General Ken Paxton’s office, the judgment came from a lawsuit against the Massachusetts based company ‘for violating the Texas Deceptive Trade Practices Act and Texas Internet Dating Safety Act.’

A state district court issued an injunction that calls on the dating service and affiliated dating sites, including eLove Matchmaking, International Dating Ventures and International Introductions, to cease operations in the state. Lone Star Introductions was using multiple company names to pursue its aggressive tactics, and was informed by the state of Texas two years ago that they were being investigated.

The attorney general says the company uses lead generating companies to mine online dating services for customer contacts, then uses the information to make cold calls in Texas, without registering as a telemarketer. They would pressure prospective clients to meet in the Lone Star Introductions offices to sign expensive contracts for dating services which they would then not provide.

According to website Courthouse News, Lone Star Introductions was particularly ruthless when it came to getting money from vulnerable clients. According to court documents, once Lone Star would get a phone number, they "use high pressure and coercive tactics" to try to get targets to sign up, including "incessant phone calls," coercion and manipulation. "Defendants charge consumers between $7,995 and $12,995 for prospective dating introductions," the state says.

Lone Star calls its telemarketers "counselors,” but according to Paxton’s office were little more than aggressive telemarketers.

Courthouse News goes on to note the following from the lawsuit: "Consumers who complained to defendants and requested to cancel their contracts are harassed and threatened by defendants with financial ruin and criminal prosecution. One consumer alleges that an eLove representative 'yelled four-letter curse words at [him], threatened to destroy [his] credit, prosecute [him] for a felony, and report [him] to the Texas Attorney General's Office' when the consumer attempted to cancel his contract."

According to Paxton’s office this type of harassment and threat to consumers violates debt collection regulations. Also, the “Counselors” at Lone Star Introductions failed to comply with the Texas Internet Dating Safety Act, which includes advising customers of safe dating practices.

The final judgment ordered the defendant to pay $500,000 in civil penalties and pay $20,000 in restitution to customers.

There’s no doubt about it: JDate is a big name in the world of online dating, and when it wants something, it will go to great lengths to get it. And recently, its parent company Spark Networks decided that it wanted popular dating app JSwipe, owned by Smooch Labs. The two companies struck a deal in late October, and now JSwipe is one of the dating properties of Spark Networks, along with dating sites Christian Mingle and Black Singles in addition to JDate.

JSwipe, which launched in April of 2014, has grown rapidly, with over 450,000 downloads worldwide and over 40 million messages between users. The dating app was definitely posing some competition to JDate, and attracting a younger user base who prefer apps to the traditional dating websites. This made the company an attractive target for Spark Networks, JDate’s owner.

In fact, JSwipe and JDate have had a tumultuous dating history, so to speak. Earlier this year, Forbes broke the story that JDate was suing JSwipe for copyright infringement because JSwipe was using the trademark “J” in the name of their app. In the lawsuit, JDate also claimed it owned the patent on software that “confidentially determines matches and notifies users of mutual matches in feelings and interests,” which would ultimately interfere with all dating apps using this technology (in other words, all dating apps).

JSwipe at first fought back, going to the press with the story of the lawsuit and calling out JDate for trying to shut the app down. JSwipe also started an IndieGoGo fundraising campaign to help them fight the lawsuit against JDate, assumingly because they didn’t have the funds to fight on their own. As it turns out, either the company ran out of money, or JDate put forth a really compelling offer, which Spark Networks said they would reveal later in the company’s 4^th quarter financial statements.

The lawsuit has been dropped and Sparks Networks put out a press release, praising the new relationship between JDate and JSwipe. Michael Egan, Chief Executive Officer of Spark Networks, stated in the release, “We’re very excited to welcome the Smooch Labs team into Spark.  They’ve created a fantastic mobile application that helps young Jews meet and form meaningful relationships, and together with JDate, our leading Jewish focused dating platform, Spark is now able to significantly build on its mission to strengthen the Jewish community through dating and marriage.” David Yarus, founder of JSwipe had equally glowing statements about the union.

While JSwipe remains free to download right now, Sparks Networks has promised that new paid premium services will be rolled out in the near future. For more information on JDate you can read our review of JDate.

Ashley Madison, the notorious dating website for married people, has been immersed in scandal since the company’s database was hacked a few months back. First, the hackers threatened to reveal users of the site, and then, it was discovered that most of the 5 million women registered on the site (a fraction of the number of men registered on the site) were actually linked to fake email addresses set up by employees of the website.

Now another potentially damaging piece of information has been uncovered by The Toronto Sun. Apparently, Ashley Madison’s parent company Avid Life Media, which owns several other dubious dating sites such as Cougar Life, The Big and the Beautiful, and Established Men, have been hiring attractive women to pose as founders of these dating sites.

According to the report in The Toronto Sun, Avid Life Media was trying to work the best PR angles possible to attract attention to these sites, a strategy that worked with Ashley Madison. Simply by trying to purchase ad space in a mainstream publication or even airtime during the Super Bowl, Ashley Madison received a lot of media attention – notably because they were refused the ad space/ time. However, new angles had to be thought out for the other Avid Life sites, including Cougar Life.

Cougar Life was repped by Claudia Opdenkelder, a beautiful spokesperson who portrayed herself to be the founder of the dating site which matched older women with younger men. "Why shouldn’t older women have younger men to love, just as older men can pursue younger women?" she campaigned to such outlets as The Globe and Mail and New York Times. She managed to generate a lot of coverage for the dating site.

The Big and the Beautiful followed suit by hiring plus-size America’s Next Top Model winner Whitney Thompson, who claimed to have founded the dating site, which caters to men looking for plus-sized women. Simone Dadoun-Cohen represented herself as the founder of Established Men, a site aimed at wealthy men who are looking for some arm candy – much like dating site SugarDaddy.com. Dadoun-Cohen claimed to be stripping to put herself through college before she met her wealthy boyfriend, hence the idea for the app. However, this turned out to be a made-up story.

The information was leaked from hackers of the Ashley Madison site, who also managed to get their hands on emails between former Avid Life CEO Noel Biderman, who stepped down after the hacking incident, and former media relations manager Shari Cogan. In the emails, the two discussed plans of what they would do about a potentially damaging segment about Cougar Life on ABC’s Nightline. “I don’t want this turning in to a witch hunt,” Biderman wrote. “We don’t want the site and Claudia to look like ‘frauds.'”

As of now, the three women who posed as the websites’ CEOs are no longer employed by Avid Life Media. Opdenkelder settled a lawsuit she brought against the company.

It must be noted that journalists went along with the stories of the CEOs without fact-checking, just taking their sources’ word for it – in this case, the PR staff of Avid Life Media. It seems the story made for better headlines than the truth.

When you think of dating apps, likely you think of Tinder. And while Tinder continues to attract volumes of daters along with a lot of investment dollars, and is the one most people are familiar with, other app developers have been patiently waiting on the sidelines growing their businesses. Now, at least one is realizing the benefits.

Happn is just such an app, raising a $14 million Series B round through investment companies and individuals. The interest in the app is due to its explosive growth. In a very short time, the company has gained 6 million users and expanded to 25 countries. A year ago, the company had raised $8 million, and had only 200,000 users.

Happn was created in France, and uses a different technique than just GPS and swiping based on mutual interests and likes. Instead, it focuses on your real-life interactions, or – more specifically, interactions that never took place, but maybe you wish they had.

Happn works like this: if you pass someone on the subway as you’re going home from work who catches your eye, but didn’t have the courage to talk to him/ her, you can check your Happn account. If that person is on Happn, his/her profile will be added to the top of your feed. You are given an opportunity to connect again in real life, just by swiping right. If you mutually match, you can start chatting with each other.

The more you swipe through Happn’s potential matches, the further back you go in time. It is the ultimate app for romantics and star-crossed lovers, because it is offering you the ultimate second-chance on people you meet who strike your fancy, but for whatever reason, you didn’t connect that first time.

When Happn first launched Business Insider wondered if it wasn’t a bit creepy – like looking up someone you don’t know just because you caught her eye on your way home from work. Would it be a form of stalking? But Happn insisted its app was based on the idea of romantic love and serendipity – two things that only happen when two people see each other face to face. Why not give everyone a second chance at love?

It seems people agree with the notion of serendipity, and have gravitated to the app. With all the articles on “the dating apocalypse” and how online dating has become synonymous with casual hook-ups – which are decidedly NOT romantic, it is important to see that people do still crave a little mystery, a little romance. And they are still looking to dating apps like Happn for help.