Can Art Influence Real-Life Dating?

You might have heard by now that eHarmony has added a new personal service to their dating website membership options called eHarmony+. For a mere $5,000 per year, you can get the added benefit of personalized counseling with a real-life love counselor (who is also a professional therapist).

What prompted this move by eHarmony is another interesting story. According to a recent interview the website conducted with actor/ producer Ben Stiller, his new movie The Secret Life of Walter Mitty may have something to do with it.

Producers worked closely with eHarmony while developing the movie, since the dating service plays a large role in the storyline. One of the characters written into the story is an eHarmony relationship counselor who helps Mitty with his online dating profile. The movie depicts a counselor who seems to be on call around the clock for Mitty (to answer such urgent questions as "should I send her a wink?" in the middle of the night).

Before the movie's release, eHarmony offered only traditional online dating services where people create their own profiles, fill out questionnaires and are matched by computer algorithms as opposed to actual people. But as eHarmony staff worked with producers on the script, they decided to make changes to the actual service, so that it provided customized help like it does in the movie (making it a more accurate depiction).

eHarmony's vice-president of customer experience, Grant Langston, tells The Hollywood Reporter, "As I read the script, I realized it couldn't be accurate because that's not the way we model our service. EHarmony is a self-serve model." So, they decided to make changes in time for the movie's release so that premium members can now receive one-on-one counseling.

Interestingly, this wasn't a paid advertising opportunity for eHarmony. In fact, Langston says on eHarmony's website that they paid no money to be part of the film, that writers included it as part of the script from the beginning. Instead, they were on the receiving end - asked by producers whether the script depicted the service accurately. Because it wasn't a true depiction, instead of changing the script, Langston saw an opportunity to create an eHarmony that was more like the one in the movie, that provided members real human counseling.

"We discussed internally asking them to change the film to suit the real eHarmony user experience - people take the relationship questionnaire, get matches, go through guided communication, etc.," Lagston says on eHarmony's blog. "But where's the drama in that? Would it be interesting to watch Ben Stiller quietly answer questions and communicate with matches? It would not."

Langston says, "I was asked to lead the effort to build this new product and once we started to discuss it, I began to understand Walter's attraction to this version of eHarmony. You're talking to a human being who cares about your success. That's nice. This person is reaching out to you and listening to your feedback. Who wouldn't love that?"

To learn more about this service you can read our eHarmony review.