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Online Dating Safety Act Passes Committee

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  • Monday, November 06 2023 @ 03:35 pm
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The U.S. House Energy and Commerce Committee has passed The Online Dating Safety Act. It is now eligible to be brought to a vote on the floor of the House of Representatives, though the timing of the vote remains unclear.

According to The Washington Examiner, the Act would require dating app services to provide a “fraud ban notification” to users who have been in contact with a user who had previously been removed from the platform for fraudulent activity. Additionally, the notification would have to include a statement that the banned member may have been using a false identity or attempting to defraud other users.

Bill H.R. 6125 also requires the notification to include a warning that the user being targeted by the fraudulent actor should not send money or personal information to another member, as well as a link to resources on fraud prevention and tips on how to avoid online fraud, according to The Ripon Advance. The bill stipulates that the dating platforms must provide a customer service number that is attached to the warning so that users have someone to speak with if they have questions or concerns.

Chinese Dating App Blued Wants to Grow Userbase Outside of China

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  • Friday, November 03 2023 @ 10:04 am
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Gay Chinese Dating App Blued

Blued, China’s most popular gay dating app, plans to expand in Southeast Asia and in the U.S. while the Chinese government clamps down on LGBTQIA content.

According to Rest of World, Blued’s new parent company New Town wants to make the platform “the world’s largest social network for the LGBTQIA community,” and part of its strategy is to encourage user participation and community interaction, especially outside of China.

New Town’s CEO Li Ping sees enormous potential in the LGBTQIA market, and intends to grow the platform by targeting markets in Thailand, Vietnam, the Philippines, Southeast Asia and North America. “The growth of the LGBTQ population in Southeast Asia and North America is particularly evident,” a spokesperson told Rest of World.

Tinder Launches New Safety Guide in India

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  • Tuesday, October 10 2023 @ 10:29 am
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Tinder Dating Safety Guide for India Singles

Tinder has partnered with the Centre for Social Research (CSR) to create a new safety guide for app users in India.

The safety guide, along with 15 safety features that are accessible on the Tinder app, are part of Tinder’s efforts to improve safety for users. The new guide “leverages CSR India’s insights amid the intersection of technology and violence against women,” according to Tinder’s announcement.

Starting in September, Tinder users will get a prompt through the app’s messaging system on how to access the safety guide, according to the Hindustan Times.

Australian Government Orders Dating Apps to Improve Safety Standards

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  • Thursday, October 05 2023 @ 10:45 am
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The Australian government told the dating app industry that they must improve safety standards on their apps or risk being forced to make changes through legislation. Dating app companies were given until June 30th, 2024 to develop a “voluntary code of conduct” to address user concerns about safety.

According to the Associated Press, the government was basing its decision on new research that found three-quarters of dating app users in Australia between 2016 and 2021 had suffered some form of sexual violence. The research was conducted by the Australian Institute of Criminology and published last year.

Communications Minister Michelle Rowland noted that dating apps have become the most popular way to meet people, and therefore must improve when it comes to protecting the people using them. “The government is concerned about rates of sexual harassment, abusive and threatening language, unsolicited sexual images and violence facilitated by these platforms,” she said, according to Associated Press.

Tinder to Launch High-End Subscription and Product Refresh

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  • Monday, August 14 2023 @ 08:07 am
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Match Group announced in its quarterly earnings call that its star app Tinder will be launching a “high-end” subscription tier this fall. In addition, Tinder will debut a product refresh to cater to the Gen Z dating market.

The company has been testing price points in different markets, including a $500 subscription that was called Tinder Vault, according to CPO Mark Van Ryswyk. In an interview with Fast Company earlier this year, he noted that there’s a market for daters who are willing to pay for good matches, as evidenced by the success of its exclusive dating app The League.

However, the price point was arguably high for an app that will not include human matchmakers, but instead will continue to rely on technology to serve up better matches.

Tinder Upgrades Its Photo Verification With AI

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  • Wednesday, May 03 2023 @ 07:40 am
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Tinder prompt for Verification

Tinder has announced the launch of its new Photo Verification feature, which includes an AI-powered update and video selfie requirement.

According to Tech Crunch, the new Photo Verification is to help users prove they aren’t a bot or catfisher on the dating app by taking video selfies that can be analyzed by AI against their photos. Previously, users were required to take a selfie as instructed by the app to compare against a profile photo, but Tinder is strengthening its process even further by requiring the video selfie, so there is no room for error.

The process for verification requires the user to complete a series of videos responding to questions or prompts, and then the AI tool scans the videos and compares them to the photos the user wants to include in their profile to see if they match. The AI tool uses 3D mapping of facial geometry for both the video and photos, according to Tech Crunch.

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