Spark Networks

There are a few common complaints every online dater has, and at the top of the list is "They looked nothing like their picture.” You could call it superficial, but let's be honest – who doesn’t appreciate truth in advertising?

There's always an embellishment aspect to dating, especially when dating means filling out a profile and answering personality tests, but there's a point when embellishment becomes flat-out lying. And that’s not cool, folks.

There’s never going to be a way to ensure that everything said on an online dating profile is fact, but a new feature from Zoosk will at least ensure that the photos associated with the profile are real. The new feature is called Photo Verification, and it uses a patent-pending process to compare members’ photos to videos they submit of themselves.

The verification service is currently available only on iOS, but an Android version is in the works. To use it, open the Zoosk app on your iPhone and select a profile photo that you want verified. You will be prompted to record and submit a video selfie that captures your face from multiple angles. Zoosk will then compare the video to the photo to ensure it’s an accurate representation of your real life appearance. If you pass the test, you will be certified with a badge on your profile. It’s basically the dating equivalent of Twitter’s verified profiles for celebrities, except you don’t have to have a famous face to use it.

Note: the video will remain private, so don’t worry about how much more awkward it is to take a video selfie than a photo selfie.

“One of the most important concerns of online daters is going out with someone who doesn’t really resemble their profile picture,” says Shayan Zadeh, co-founder and CEO of Zoosk. “By innovating a system for our members to validate the accuracy of existing profile photos, we believe we can create better first-date experiences that will lead to lasting relationships.”

By adding a new layer of transparency to online dating, Zoosk hopes to create a more authentic experience that will boost trust between daters and increase first date satisfaction. "Zoosk developed this feature in order to address its members' interest in having more transparency and trust in their potential dates," the company said in a statement. "By creating a Photo Verification process, Zoosk has become the first company in the online dating industry to directly address this concern."

To find out more about this dating service and the other features they offer you can read our review of Zoosk.

It’s been a busy month for Spark Networks. The owner of ChristianMingle, JDate, BlackSingles. and more, has released its financial results for the second quarter of 2014, and will soon be getting a new CEO.

Revenue in Q2 2014 was $15.8 million, a decrease of 10% from the previous year’s $17.6 million. A 9% decrease in average paying subscribers – reflecting an 8% and 7% decline in average paying subscribers for the Christian and Jewish Networks segments, respectively – is the primary reason for the overall drop in revenue.

On the plus side, expenses were down. Direct marketing expenses in the second quarter of 2014 were $7.9 million, a decrease of 43% from Q2 2013. Total cost and expenses dropped 19% from the previous year, to $16.8 million this year. Net loss in the second quarter of 2014 was $1.1 million, or $0.05 per share, compared to a net loss of $3.3 million, or $0.15 per share, in the year-ago period. Adjusted EBITDA in the second quarter of 2014 was a loss of $363,000, an improvement of 84% compared to the year-ago period.

Much of the good news comes from Christian Networks, which accounted for most of the decreased expenses thanks to improved marketing efficiency and growth in the winback and renewal subscriber bases. Christian Networks was also responsible for bumping contribution up in the second quarter of 2014 to $7.8 million, an increase of 109% from the year before. This is the first time Christian Networks has generated positive contribution in 15 quarters.

All this comes at a time of major change for Spark Networks. President & CEO Greg Liberman has left the company, leaving Michael McConnell – the company’s Chairman of the Board – to serve as Executive Chairman until Liberman’s successor is in place.

“It has been an incredible ten years, and I am honored to have spent more than half of my professional career at such a special company,” said Liberman. “Spark is a relationship business in every sense of the word. Through iconic brands like JDate and ChristianMingle, we create countless relationships for our members every day. But, behind the scenes, it’s the relationships we have in the communities we serve and the relationships within our team that drive everything.

Suffice it to say, I am extremely proud and grateful to have played a role in building and leading such an amazing team, and to have had the opportunity to work hand-in-hand with them to transform this company and business. In their hands, Spark’s future is very bright.”

For more on these two dating sites you can read our reviews of ChristianMingle.com and JDate.com.

Oh boy. Just when you thought online dating couldn’t get any more stressful, you now have to worry about what feedback your date is sharing with the site that connected you.

Zoosk recently announced the launch of Date Feedback, a new feature that will allow members to provide commentary on their online dating experience. When Zoosk’s system recognizes that two users have exchanged a significant number of messages, Date Feedback will ask each to offer their opinions on how the conversation progressed and the likelihood of an off-line meetup. Zoosk hopes the new feature will provide valuable insight into the matchmaking process.

“At Zoosk, we are constantly improving our technology to help our members discover fulfilling relationships, and Date Feedback will be one of the first ways we’re able to add offline dates to the list of signals our algorithm can take into account for matchmaking,” said Shayan Zadeh, Co-Founder and CEO of Zoosk. “With the launch of Date Feedback and the important data points it adds, our platform will have the ability to become that much more adept at understanding how a member’s online dating experience transitions into an in-person meeting, and hopefully, a relationship.”

The goal is to offer each member a more personalized experience. By gathering data on what conditions are most likely to lead to in-person dates (and, afterwards, relationships), Zoosk is hoping to improve its Behavioral Matchmaking engine. The matching system will be better able to predict which introductions will lead to successful offline connections, making the website a more powerful tool than ever before.

It’s no surprise to see Zoosk taking a more technological approach to dating. The company has always espoused a tech-based methodology for matching, rather than a strategy based on self-reported questionnaires. The Behavioral Matchmaking engine works by tracking a user’s actions on the site – like where the user clicks and what messages s/he sends and responds to – in order to deliver better matches. Rather than using a one-size-fits all, static approach to dating (like a quiz or fixed profile), Zoosk constantly updates to accommodate your preferences and adapts its dating experience to your actions.

Now is a particularly good time for Zoosk to bring out the heavy artillery. Though it has yet to turn a profit, revenue continues to grow and the company filed documentation to become a public company in April. Zoosk plans to raise $100 million in its initial public offering later this year.

For more information on this dating site you can read our review of Zoosk.

Online dating is about to get a major shakeup. And when I say major, I really mean major. Spark Networks, which owns popular dating sites like JDate and Christian Mingle, has put itself up for sale and has at least one prospective suitor.

The big news comes on the heels of the company unexpectedly postponing its annual shareholder meeting in June, two days before it was scheduled. The move allowed Spark Networks to put its focus on the potential deal and to sidestep a board battle with its largest shareholder, Osmium. Things have been tense lately with Osmium, a San Francisco hedge fund that has been pushing for board seats over concerns that Spark has been neglecting to allocate sufficient funds for JDate while over-spending on Christian Mingle.

Spark has spent $120 million in direct marketing on Christian Mingle since 2011, which has helped grow Christian Mingle’s subscribers by almost 700 percent since 2010. Revenue is also up, from $45 million in 2008 to $70 million in 2013, but along with those efforts came dramatically increased costs as a percentage of revenue.

Meanwhile JDate, the most famous and lucrative site in the Spark Networks arsenal, looks to be going through a rough patch. According to Osmium, the Jewish dating site posted revenue of $6.1 million in the first quarter – its lowest level since 2006. Jewish subscribers have also declined to  2006 levels.

All of this is coming at the same time as big-time changes for the Spark Networks board. When the delayed annual shareholder meeting finally took place, four of the company’s six sitting directors were nixed, including Chairman and CEO Greg Liberman. The shareholders instead picked four directors nominated by – surprise! – Osmium. One of the two Spark directors who was re-elected, Thomas Stockham, resigned not long afterwards.

“The new board is eager to work alongside Spark employees with a renewed sense of urgency, accountability and focus, in order to drive increased shareholder value,” said Osmium’s founder and new Spark director John Lewis to the New York Post.

As for what’s happening with the sale of Spark Networks, everyone involved is remaining tight-lipped for now. The name of the prospective buyer has yet to be revealed, but the New York Post notes that “the world of online dating companies is small and currently dominated by Barry Diller’s IAC, which owns popular dating sites Match.com, OKCupid and Tinder.”

More online daters are using their phones to connect with each other rather than their laptops. Considering how many of us have smartphones and how often we check them, it only makes sense that this would be the best way to reach busy singles. So online dating sites have had to strengthen their mobile offerings to compete with popular apps like Tinder. Some have fallen behind with clunky, outdated features, but some are taking big steps forward in optimizing their technology.

The importance of optimizing users’ mobile experience isn’t lost on JDate, one of the most popular online dating sites for Jewish singles. The company has just launched a new version of the site that takes its most popular features and makes them even easier to access and use on mobile devices.

The widely-used Secret Admirer feature, a staple on the main JDate website, is now available on mobile. It’s been a key component of JDate’s technology, and according to JDate, other online dating sites have licensed the model due to its popularity. The Secret Admirer's "Yes-No-Maybe" functionality connects mutually interested users anonymously. Users like this because it eliminates some anxiety-provoking guess-work that shy online daters want to avoid.

JDate's new, mobile-optimized design also places key activities, such as profile views and messages, front and center on the site. Users are able to access quick, on-the-go status checks along with their email messages, IMs, Favorites and Flirts. Additionally, JDate mobile's 2.0 experience allows members to easily make changes and improvements to their profiles from their mobile devices. They can update directly from the site if they want to change photos or make edits to their descriptions.

"The new JDate mobile site enables JDaters to connect with one another and the community like never before," said Greg Liberman, CEO of Spark Networks, the company that owns and operates JDate. "Our goal has always been to provide JDate members with the tools to meet others who share their culture, values and interests, and our new, easy-to-navigate mobile site puts best-in-class tools, quite literally, right at our members' fingertips."

The question is, for JDate users – is it too little too late? The answer is unclear, because for the many people who download mobile dating apps like Tinder, there are still more online dating. The majority of singles use a mix of both online dating sites and mobile dating apps, especially if they want to keep options open. This means constantly improving technology to stay competitive.

JDate currently hosts more than 750,000 users. To find out more about this dating site please read our review of JDate.

Online dating site Zoosk just announced the launch of its new limited release delivery service. The new service allows users to ship romantic (and real-life) gifts to other Zoosk members they want to pursue who live in most U.S. states.

So if your online love lives in New York and you’re in California? Zoosk has got you covered, at least in terms of sending gifts. The idea behind the delivery service is to provide members with an innovative, romantic, and creative way to interact with each other. Instead of going for winks and video chats to grab a potential love interest’s attention, the site opted for something a little more traditional – chocolates and flowers for instance.

If you’ve just met online, is sending someone a gift coming on a little bit strong? Not according to Zoosk. In fact, the company sees it as a strategic way of making a first impression in an online dating world filled with a lot of noise from all the digital outreach. Online dating gets overwhelming after a while, and you forget who is who unless someone really captures your attention. Sending a gift is definitely more memorable than an email. (Also, some people are better with witty online banter, and some would rather just buy a gift and hope that it piques some interest.)

To send a gift, Zoosk members visit an eligible member’s profile and select the “ship a gift” button. The gift recipient receives an email alert from Zoosk that a fellow Zoosk member would like to send him or her a gift, and can either accept the gift by providing a shipping address, or decline to provide an address.

“When we created Zoosk, we set out to provide a service that helps single adults make real-world connections and build lasting relationships,” said Shayan Zadeh, Co-Founder and CEO of Zoosk. “Testing new ideas is part of Zoosk’s DNA and this particular feature allows singles to catch the attention of someone they find special.”

The delivery service is limited to specific areas in the U.S. and is also limited in terms of what you can send. If you want to get really creative, you’ll have to wait until you’re familiar enough with your online date to meet in person. But in the meantime, you can send either chocolate, flowers or a teddy bear. (Personally, I’d go for the chocolate.)

With all of the latest mobile technology in regard to online dating, it’s refreshing to see something a little more “real world.” It’s also nice to see old-fashioned romance in the midst of last-minute drinks and mobile app hook-ups. For all its simplicity, maybe Zoosk is onto something clever.

For more information on this dating site your can read our Zoosk review.