Communication

Facebook caused a huge outcry back in June when it revealed it had manipulated the news feeds of over half a million users as part of a psychological study to examine how emotions spread on social media.

The response was intense (to say the least), but Facebook is far from the only Internet company to treat its users like lab rats. OkCupid fessed up to conducting studies on its members via a blog entry posted on July 28. And they weren't exactly apologetic about it.

“We noticed recently that people didn’t like it when Facebook 'experimented' with their news feed,” the entry reads. “Even the FTC is getting involved. But guess what, everybody: if you use the Internet, you’re the subject of hundreds of experiments at any given time, on every site. That’s how websites work.”

Admittedly, they have a point. No matter how popular or successful OkCupid is, there are always improvements to be made and the only way to discover those improvements is to conduct experiments. Or, in the site’s own words, “OkCupid doesn’t really know what it’s doing. Neither does any other website. It’s not like people have been building these things for very long, or you can go look up a blueprint or something. Most ideas are bad. Even good ideas could be better. Experiments are how you sort all this out.”

In this case, the experiment told users they were more compatible than they really were to test the power of suggestion. Typically, among users who were given a 30% compatibility rating by OkCupid, a single message from one to another turned into a conversation just 10% of the time. But, if OkCupid told users with low compatibility that their compatibility score was 90%, the odds of having a conversation jumped to 17%.

The experiment found the same results in the opposite direction. When users with 90% compatibility were told their score was only 30%, the likelihood of a conversation dropped from 20% to 16%. OkCupid isn’t at all surprised that users take the compatibility rating so seriously – “after all,” notes the blog post, “that’s what the site teaches you to do.”

Then OkCupid took a step further. The question became “Does the displayed match percentage cause more than just that first message – does the mere suggestion cause people to actually like each other?”

As far as this data goes, the answer is yes. When OkCupid tells people they’re a good match, they act as if they are, even if they should be wrong for each other - which means that at the end of the day, the myth of compatibility may be just as powerful as the truth.

Judgment and dating go hand in hand. Even before online dating became so popular, singles would assess their dates based on a few traits they deemed important – like sense of humor, work ethic, kindness, or how hot they looked in a pair of jeans - to see whether or not they were worth a second date. But at least you could go on a first date knowing essentially nothing, hoping for the best. You had to deal with the element of surprise before you were allowed to judge.

Now, all of the mystery has been removed from dating. Dating websites like OkCupid allow you not only to see the profiles of potential dates and pick them apart, but you can also see ratings given by other people (that is, if you pay $10 for the premium service). If one of your matches gets two stars out of five, you’d be less likely to ask him/ her out. After all, aren’t we influenced by the opinions of others?

The more important question is: should we be so influenced, especially when it comes to meeting someone for the first time?

Dating apps like Lulu are focused solely on reviews. The app was intended to be a place where women could get feedback about potential dates before they decided to go out with them, kind of a girlfriend safety mechanism. But it is actually more like a Yelp for dating – where women rate guys according to their looks, how they behaved on a date, sense of humor, and other qualities. So if a guy receives a low score, women who check him out on Lulu would probably avoid dating him.

The problem with this rating system is two-fold. First, the numbers can be skewed. Sure, maybe the guy is a jerk and has twenty women who will agree with that assessment. Then his low rating makes sense, and other women would want to know before going out with him. However, if a guy only has a couple of reviews, and one of them is from a jilted ex, then it brings his overall score down. In fact, what’s to stop any woman from retaliation through Lulu’s rating system?

The second problem with Lulu’s system is that it disqualifies too many potential dates based on factors that might not be important to every woman. For instance, maybe a man’s sense of humor rates low because the women he’s been out with didn’t understand his quirky style. Does that mean you – his next potential date – shouldn’t go out with him? What if his sense of humor is exactly your type?

Rating systems serve a good purpose in dating as far as warning women of potentially bad dates. But if you base whether or not to take a chance on someone solely on a rating system, you are severely limiting your options. Because you never know who the right guy for you is until you actually meet him.

Are you an eHarmony or OkCupid user? Chances are, you wouldn’t join both sites, because they cater to two different types of users. eHarmony attracts daters who are more serious and committed to finding a partner, whereas OkCupid skews a bit younger and takes itself a lot less seriously.

But regardless of which online dating site you choose – wouldn’t you want to understand how to use it most effectively, so you could obtain better results? Would you want to know how other people are using the site, and potentially how they are matched and communicate with you?

Harvard Business School professor Mikolaj “Misiek” Piskorski is the author of the newly released book A Social Strategy: How We Profit From Social Media. In conducting research for his book, he obtained data sets from both OkCupid and eHarmony to determine how different demographics communicate, flirt, and connect over the websites. He set out to see the differences in communication styles between men and women as well as older and younger users.

In the course of writing his book, which is designed for businesses with social media presences, Piskorski studied the online dating habits of millions of users. After personal information was made anonymous so it wouldn’t be compromised, he started his search: specifically, how online daters send messages to each other, how they flirt online, and how they use the sites.

In a recent interview with Fast Company magazine, Piskorski said, “Where eHarmony varies dramatically is communication. People reach out to each other more on eHarmony, and get more responses on there. The people you traditionally would think have the hardest time reaching out to people do very well on eHarmony.”

What does this mean in terms of day to day use of the site? Generally speaking, because each person's pool of matches is smaller on a site like eHarmony where the matches are qualified, they tend to have an easier time reaching out. For timid users, it’s an empowering thing – they will message more on a site like eHarmony than on OkCupid when they know they are competing with thousands of other members.

Another reason for the increased communication on eHarmony is due to the fact that older women and men who are older, more overweight, or shorter than average daters are also more likely to reach out on eHarmony without feeling intimidated. Again, the limited number of matches he feels is a primary reason. Because eHarmony users have fewer choices than okCupid users, they are more likely to reach out, especially women, to people they are matched with.

So does less mean more? Perhaps. OkCupid users tended to gravitate towards specific matching services that offered more bite-sized options, too. For women, it was Quiver, which showed them matches that OkCupid thought would be good based on their likes and communication patterns. For men, it was a service called Quickmatch, where they could look at photos and basic profile information and rate the users according to what they find attractive.

Perhaps a study of dating app communication will be next on Pikorski’s list.

If you’re one of the largest and most successful online dating sites around, what would be your next move in the ever-changing dating market? Would you focus on growing your membership, improving your technology, or ramping up your marketing efforts?

Online dating giant Match.com has decided to focus on building its app business – since that’s where most online daters go now (instead of their laptops).

But Match.com has taken things a step further, trying to get ahead of the technology curve. They’ve announced that this month they will be launching one of the first dating apps for Android Wearables, so you can effectively “wear your heart on your wrist.”

Android Wearables are small, powerful devices worn on the body – kind of like a mobile phone worn as a wristwatch. More stylish and less intrusive than Google Glass (there’s no clandestine recording of someone as you’re watching them), Android Wearables make access to your mobile information a bit easier. For instance, you can respond to texts, instant messages and emails by voice. You can also ask for directions with its handy GPS feature, or reach fitness goals if you’re a runner or biker. It connects to your phone, so you can access the same basic information that’s on your mobile device, but it’s hands-free.

The Match app for Android Wearables will cater to busy and active singles who are already purchasing this new technology. The app offers basic features that you’d find with any online dating app, but it’s driven by voice commands, which makes it easier than typing when you’re out and about. Notifications for winks and messages from other members are sent straight to your Android wearable. With pulse notifications, you’ll know exactly when someone has reached out to you. To reply, simply swipe to read an incoming message and respond directly with the app’s voice command feature. (Make sure you are in a private place unless you want the general public to know about your dating life.)

You also receive your daily matches so you can choose who to respond to, rating with a “yes” or “no” a la Tinder. You can also find singles nearby with the handy GPS feature.

I’m not sure why it’s important to check your dating app when you’re on a bike ride or jog, but it seems that would be the point of using Android Wearables instead of just picking up your phone and silently texting your matches when you’re able. But maybe that’s just me.

The app will be available for Android Wearable users this month. For more on this service please read our Match.com review.

Brazil is heating up for singles, and not just because of its sunny weather.

Dating app Tinder is apparently a hot commodity among those taking part in the World Cup festivities. News site Quartz recently reported that Tinder has seen a 50% increase in downloads since the World Cup began last month.

Brazil is Tinder’s third-largest user base behind the US and the UK, and the app is available in Portuguese.

Hookup apps like Tinder and Grindr, which are popular around the world, allow users to swipe through pictures of potential matches that are geographically close to them, accepting or rejecting based on a few photos and a brief profile description. If two people select one another, they can start chatting and then take it from there. This simple process caters perfectly to short-time travelers looking for a fling.

First, we saw Tinder downloads spike during the Olympics, especially in Olympic Village where the athletes mingle with fellow athletes, fans watching the games or employees working the events. Now with the World Cup festivities drawing fans from all over the world to watch and celebrate the games, we’re seeing another significant spike in dating app downloads.

It seems dating apps are becoming more popular at major events that draw huge crowds. Tinder has become a popular tool for singles traveling during the summer to meet up with other singles, so it only makes sense that events like the World Cup would attract a lot of new users. Why not try something new when you’re in a foreign city with tons of people all around that you could meet?

The numbers also seem to favor women, especially local Brazilian women. Many men have come to Brazil not only to watch the World Cup, but to meet the stereotypical idea of the sexy, beautiful Brazilian woman. An unofficial poll suggested as many as 90% of the tourists are men.

Grindr, a popular app among the gay community, has also seen its numbers spike by 31% in Brazil since the World Cup began. Brazil is the sixth-largest market for Grindr.

An estimated 600,000 tourists from 186 countries are expected to visit Brazil during the World Cup, adding to the 3.1 million Brazilians who will be on the road for the championship. And as reported by Quartz, alcohol and hook-ups go hand in hand. Annual beer sales in the country are likely to rise 37%—bringing in about $816 million—during the month-long tournament.

For more on a popular dating app you can read our Tinder review.

Everyone is looking for the next big app – specifically one that does something new and creative and captures people’s attention with a new type of communication, like Vine, Snapchat or Twitter have done. Dating apps are following suit - trying to engage a larger audience than just singles looking for dates - by creating a new type of experience. People are looking to their phones to connect – whether it’s friendship, hooking up, dating, or finding a relationship. So why not take advantage of the technology and see what clicks?

Many apps are leaning towards features that are more ephemeral in nature. People don’t want their comments and photos lingering on the Internet forever, so the appeal of showing and telling without the repercussions seems intriguing. After all, if what you say or do disappears in a few minutes or even seconds, wouldn’t you be more willing to try something new, maybe even more daring than in your real life?

Dating app Skout thinks so. Skout has been around for a while, and helps strangers meet locally based on GPS-matching much like many other dating apps. While it doesn’t have the popularity and user base of Tinder or the cache of Match.com, Skout is looking for new and innovative ways to capture more downloads and engage more people to help them connect. And the company (and its investors) are betting on a new messaging app called Fuze.

Fuze is a combination of group messaging and ephermerality like Snapchat. Once someone starts a “Fuse,” everyone else has three to ten minutes to respond. Once the timer goes off, all of the content inside the Fuse disappears and no one can ever see it again. So it creates a bit of pressure for people to engage right away or risk not getting a chance to speak.

The app also allows you to post anonymously, in what’s called “Ghost Mode.” While this seems to be a popular feature among apps, I can’t help but think that being anonymous means you say things that you wouldn’t normally say to others face-to-face, and creates more of a barrier to getting to know others than bringing them together.

Skout’s CEO Christian Wiklund says, “It’s almost like a dinner conversation. It’s contextual, based on who is around you right now. If the Fuse burns out, you can go onto the next conversation.”

Wiklund also says they launched Fuse separately so that Skout could be left clean, and not bogged down with a bunch of new features. They do however plan to promote Fuse through the Skout network.