Marketing

The dating app market is flooded, so new companies entering the field and looking to make their mark have to differentiate themselves. For some app developers, it’s taking a female-centric approach, like with Bumble. Others look to social networking connections to make people feel more secure about meeting strangers, like Coffee Meets Bagel or Hinge.

The latest grab for online daters’ attention comes in the form of creating a dating app that is as exclusive as possible.

In other words, a new crop of apps are taking a completely different approach from acquiring the most users, like with Tinder. The success of an online dating company or app has always been evaluated by how large its database of users is. But these apps are banking on another measure of success - that is, how coveted the app is. They are driving demand for the app, and then being selective about who gets to use it.

Tired of Tinder and endless swiping that leads nowhere? While the dating app is popular, it’s leaving most online daters a little cold. Many come across fake profiles, or they match with someone only to have them disappear before actually meeting in person. And then there is the whole hook-up reputation.

So what is an online dater to do? New dating apps like The Grade and Bumble are setting out to alleviate online dating fatigue by putting their resources into creating more quality matches, so users can have a better overall experience. Specifically, these apps analyze and the behavior of their own members, so other users can see how they rate.

Bumble, founded by former Tinder co-founder Whitney Wolfe, aims to give power back to female daters. Bumble only allows the woman to reach out and make the first move – not the guy. So she is in control of the dating experience. A recent article in International Business Times revealed that a new feature Bumble will be rolling out is a verification program called “VIBee” -- a system that rewards users with a badge if they have good behavior on the app. The feature will aim to discourage users from nonstop swiping (left or right), and from spam messaging. If a match sees you have the badge, you’re more likely to be contacted – or so the thinking goes.

The Grade operates in a similar fashion, and as the name suggests – grades people on their behavior while using the app. The grading system is three-fold: you are "graded" based on how complete your profile is, how long it takes you to respond to messages, and the quality of the messages you send. In other words, the app will analyze message quality, including length, spelling mistakes, slang and hostile words and then assign you a letter grade, like in school. Unfortunately, it doesn’t really check context, so while some words might be “red flags” in certain contexts but not others, you could be penalized for using them at all.

Founders of The Grade pride themselves on the fact that they are weeding daters out based on how they behave. With about 100,000 downloads of The Grade so far, approximately 1,000 have been expelled and 2,000 are in danger of “failing.”

Cliff Lerner, founder of The Grade, told International Business Times: “We’re not saying we’re going to take on Tinder. We don’t want every user. All of our users are going to be high quality and accountable for their behavior. A lot of people will be kicked off.”

Lerner’s app focused on the complaints he kept hearing from female online daters, who were asking for an app that allowed them to handle offensive or hostile messages from men. Most women who have online dated have encountered such messages from time to time, which has created a huge trust problem with online dating apps and services.

Behavioral monitoring might be the next Tinder after all, at least for female daters.

Musicians are having to find new and more organic ways to promote their new albums, since people are discovering content in different ways outside of traditional radio. To capture new – and especially younger – fans, artists who are serious about promotion are now looking to dating apps, and finding some success.

Millennials are the largest group of consumers of music, and they also tend to be on dating apps like Tinder and Grindr. So it only makes sense that music and dating apps would eventually come together.

Some recent examples: Madonna's latest album was advertised on Grindr, a dating app for gay men, while Jason Derulo debuted a music video on Tinder. PlentyofFish was one of the first dating sites to link itself to an artist, by making an appearance in Derulo’s 2010 video for his song “Ridin Solo.” POF also worked with Lady Gaga during a U.S. tour, offering fans a chance to win tickets and backstage passes.

Other popular dating sites are linking to musicians, too - Mariah Carey premiered her music video for the single, "Infinity" via her new profile on Match.com, and DJ-producer Afrojack answered questions about love and relationships for eight hours on Match’s Twitter account to promote his new single.

The latest musician to take advantage of the wide reach of dating apps is Zedd, the Grammy-winning DJ-producer. He worked with Tinder to promote his album, "True Colors," released last month, by setting up his profile on the dating app. While Tinder users searched for dates, they would come across Zedd's promotional profile. They could swipe left or right, as with any other potential match. But instead of messaging him or setting up a date, if they swiped right, they could purchase his new album at a discounted price of $3.99 (compared to $7.99 on iTunes).

According to a recent story from Associated Press, “True Colors” debuted at No. 4 on the Billboard 200 albums chart its first week with 39,000 copies sold. While no specifics were given about how many sales were the direct result of Tinder users swiping right on Zedd’s profile, chances are the app had something to do with the album’s popular debut.

According to Tinder, eighty-five percent of its users are between the ages 18-34, and the average user spends about 11 minutes on the app each day — one of the main reasons artists are looking to work with Tinder in particular. It makes sense. Since users’ engagement with dating apps is pretty high, artists have their attention, at least for a few seconds, which is long enough to swipe right and learn more.

Spark Networks operates two of the best-known niche dating sites in the biz – JDate and ChristianMingle – but lately both brands have taken a hit. JDate's userbase has slowly been declining, while ChristianMingle saw an abrupt drop following a cut in advertising spending.

Now Spark Networks is making plans to implement a broad turnaround strategy. The strategy is divided into two action items: upgrade technology for both websites and redeploy advertising funds for ChristianMingle in a more intelligent manner.

To fully understand the need for a technological upgrade, you first have to appreciate how far Spark Networks has come. Its sites have used the same basic technology and design for the last seven years, a feat practically unheard of in the Internet Age. An update is long overdue.

Mobile versions of the sites are either already available or will be launched soon, and a revamping of site architecture is in progress. The latter project means making future adjustments to keep up with the changing times will be a much simpler matter.

Where marketing is concerned, JDate has little to worry about. The site is so well known that it spreads primarily by word of mouth, and about 90% of its revenue remains after accounting for direct expenses. ChristianMingle, on the other hand, has struggled to achieve the same notoriety despite having more overall users.

The new marketing strategy for ChristianMingle has multiple components. First, the site will focus on select urban centers rather than large nationwide campaigns. The company plans to partner with mega churches and Christian organizations to deepen their ties within communities.

Second, Spark will make changes to its internal emailing efforts. Email blasts sent to all users will be nixed in favor of highly targeted messages sent to the right consumer, at the right time.

Finally, Spark is looking to attract new users who don't consider faith the most important thing in their lives. The company plans to bring more humor into its advertising in hopes of appealing to an audience who doesn't consider Christianity to be as central to who they are. Unlocking this larger portion of the market should give Spark a dramatically larger pool of potential subscribers to draw from.

Plans farther down the line involve expanding revenue opportunities by providing products throughout the life-cycle of a relationship and beginning a fremium website aimed at younger users. Both could be serious boons to ChristianMingle's turnaround strategy, but for now they're on hold until Spark Networks executes its current goals.

Is there an online dating downer worse than finding out your new flame looks nothing like their profile picture? Total letdown, right? As online dating offenses go, it's high on the list.

Zoosk devised a solution to this all-too-common problem back in 2014. The feature, dubbed Photo Verification, confirms the authenticity of members' profile photos. If your photos pass the test, you receive a green Photo Verified badge.

Photos are verified under the Verification section (surprise) of your profile. Select Verify Photos and you’ll be prompted to record a short video of yourself. Zoosk’s moderators review the video and, if they feel your photo is an accurate representation, you'll receive an email letting you know that your photos are verified. The badge will automatically be added to your profile and your video selfie remains private.

The Photo Verification feature made Zoosk the first company to address this prominent online dating concern. With its launch came newfound levels of transparency, increased trust between online daters, and better first-date satisfaction.

“One of the most important concerns of online daters is going out with someone who doesn’t really resemble their profile picture,” said Shayan Zadeh, co-founder and CEO of Zoosk. “By innovating a system for our members to validate the accuracy of existing profile photos, we believe we can create better first-date experiences that will lead to lasting relationships.”

Photo Verification will now take a starring role in Zoosk's “First Comes Like” advertising campaign. “The message from our last campaign was successful in differentiating us from other sites,” Katherine Knight, brand manager for Zoosk, told Marketing Daily. “For our new campaign, we wanted to build on that and take it to the next level.”

The “First Comes Like” initiative highlights the fact that building a lasting relationship requires time, and that “love at first sight” is rare. In one ad, a woman uses Zoosk's mobile site while a voiceover explains the message of the campaign. Another 15-second spot hones in on the photo verification feature, showing a man trying to identify his date in a crowded coffee shop using the Zoosk app.

“Everybody wants love to be a big, huge fairy tale. But the reality is, before all that can happen, you have to fall in like first,” said Tony Zimney, creative director at Muh-tay-zik Hof-fer, the agency that created the campaign. “Each one of our spots highlights this moment of like.”

The commercials will begin airing nationally in the beginning of July.

On Sunday June 14^th, people across America were acknowledging Flag Day, an annual tradition, over social media. Coincidentally, it was also the annual celebration of the LGBTQ community – an event known as Pride. So when Coffee Meets Bagel reached out via social media to announce its support of Flag Day, the online dating service mistakenly caused an uproar because of a typo.

The now-infamous tweet which was widely criticized over social media and the subject of a story in the Washington Post, said: “It’s Fag Day. Hoist your colors and don’t forget to LIKE today’s Bagel.”

People on the East Coast were the first to catch the mistake, but many didn’t realize it was a typo and immediately took to Twitter to denounce the dating service, with one person posting: “Got a notification from @coffeeMbagel saying today was "fag day." I'm disgusted at the audacity to say that during pride. #coffeemeetsbagel.”

Many people weren’t aware of Flag Day, but they were aware of Pride celebrations, which made the typo even worse. They thought the company had posted the tweet on purpose.

Coffee Meets Bagel took down the post after they realized the typo. But thanks to the speed at which social media can influence a story, and the incredibly bad timing that the typo happened during Pride, the company had little chance to correct the error. They have since been apologizing and repeating that it was just a simple mistake.

About three hours after the notification went out, users received an e-mail from the company’s head of customer experience apologizing for the misspelling. It reads, in part:

“I would like to apologize wholeheartedly for the message you received this afternoon. The misspelling of Flag Day was a mistake and a complete oversight. We’re updating our process to ensure something like this does not happen again…Coffee Meets Bagel, as a company and as individual employees, celebrates the LGBTQ community and would never use such a word.”

While it might just be a simple oversight, the bigger question is: will it hurt CMB in the long-run, if people associate their brand with a lack of support of the LGBTQ community?

We have all sent emails and social media posts with typos – this isn’t uncommon. What is a shame in this instance is that a company sent an official tweet meant to show support of both Flag Day and the LGBTQ community, and yet, ended up alienating their customers and potential customers in the process.