Marketing

Ashley Madison, the notorious dating website for married people, has been immersed in scandal since the company’s database was hacked a few months back. First, the hackers threatened to reveal users of the site, and then, it was discovered that most of the 5 million women registered on the site (a fraction of the number of men registered on the site) were actually linked to fake email addresses set up by employees of the website.

Now another potentially damaging piece of information has been uncovered by The Toronto Sun. Apparently, Ashley Madison’s parent company Avid Life Media, which owns several other dubious dating sites such as Cougar Life, The Big and the Beautiful, and Established Men, have been hiring attractive women to pose as founders of these dating sites.

According to the report in The Toronto Sun, Avid Life Media was trying to work the best PR angles possible to attract attention to these sites, a strategy that worked with Ashley Madison. Simply by trying to purchase ad space in a mainstream publication or even airtime during the Super Bowl, Ashley Madison received a lot of media attention – notably because they were refused the ad space/ time. However, new angles had to be thought out for the other Avid Life sites, including Cougar Life.

Cougar Life was repped by Claudia Opdenkelder, a beautiful spokesperson who portrayed herself to be the founder of the dating site which matched older women with younger men. "Why shouldn’t older women have younger men to love, just as older men can pursue younger women?" she campaigned to such outlets as The Globe and Mail and New York Times. She managed to generate a lot of coverage for the dating site.

The Big and the Beautiful followed suit by hiring plus-size America’s Next Top Model winner Whitney Thompson, who claimed to have founded the dating site, which caters to men looking for plus-sized women. Simone Dadoun-Cohen represented herself as the founder of Established Men, a site aimed at wealthy men who are looking for some arm candy – much like dating site SugarDaddy.com. Dadoun-Cohen claimed to be stripping to put herself through college before she met her wealthy boyfriend, hence the idea for the app. However, this turned out to be a made-up story.

The information was leaked from hackers of the Ashley Madison site, who also managed to get their hands on emails between former Avid Life CEO Noel Biderman, who stepped down after the hacking incident, and former media relations manager Shari Cogan. In the emails, the two discussed plans of what they would do about a potentially damaging segment about Cougar Life on ABC’s Nightline. “I don’t want this turning in to a witch hunt,” Biderman wrote. “We don’t want the site and Claudia to look like ‘frauds.'”

As of now, the three women who posed as the websites’ CEOs are no longer employed by Avid Life Media. Opdenkelder settled a lawsuit she brought against the company.

It must be noted that journalists went along with the stories of the CEOs without fact-checking, just taking their sources’ word for it – in this case, the PR staff of Avid Life Media. It seems the story made for better headlines than the truth.

Popular dating app Tinder, which many daters have described as a hook-up app, has decided to get a little more serious with its latest update. Instead of upping the volume of swipes, the management team decided to focus on encouraging users to be more selective, and is now offering a feature dubbed “Super Like.”

Instead of just swiping right when you like someone special (like all the other right swipes before), the new feature allows you to swipe up – or Super Like - one special match per day. When two people Super Like each other, Tinder reports that they tend to have conversations over the app that last 70 percent longer. (Tellingly, the company is rolling out this feature in the wake of Vanity Fair’s controversial article on the so-called “dating apocalypse” fueled by Tinder, which ended in a Twitter rant from Tinder co-founder Sean Rad.)

Tinder is definitely getting its new more serious message across in marketing campaigns, including a video the company made highlighting the Super Like feature, which is targeting female daters. In the video, a woman is being harassed by a bunch of men who are trying to flirt with her, and she’s not interested. So to save herself from their aggressive tactics, she Super Likes a nice guy on the app. In other words, she is saving herself from the awful herds of pushy guys on Tinder by using Tinder’s latest feature.  

Will it be effective for Tinder to appeal to women? It is still by far the most popular app, but other developers are using Tinder’s hook-up reputation as a reason to choose another app. So Tinder is fighting back.

The new feature is a way to make women feel safer. But more than likely, it is also a response to Bumble, a rising star in the dating app world that has been getting a lot of attention.

Bumble is a female-centered dating app that looks like Tinder but gives the messaging power to women by having them make the first move. Coincidentally, Bumble was also founded by one of Tinder’s co-founders Whitney Wolfe, who sued the company and subsequently launched her own dating app. This past week, Wolfe made an appearance on The Daily Show, in which she answered questions about how her app is changing the world of online dating by putting women in the seat of power to ask the men out.

It’s great that daters have more options, and the competition from apps like Bumble means that Tinder will continue to improve its offerings. And that’s always a plus.

When you think of dating apps, likely you think of Tinder. And while Tinder continues to attract volumes of daters along with a lot of investment dollars, and is the one most people are familiar with, other app developers have been patiently waiting on the sidelines growing their businesses. Now, at least one is realizing the benefits.

Happn is just such an app, raising a $14 million Series B round through investment companies and individuals. The interest in the app is due to its explosive growth. In a very short time, the company has gained 6 million users and expanded to 25 countries. A year ago, the company had raised $8 million, and had only 200,000 users.

Happn was created in France, and uses a different technique than just GPS and swiping based on mutual interests and likes. Instead, it focuses on your real-life interactions, or – more specifically, interactions that never took place, but maybe you wish they had.

Happn works like this: if you pass someone on the subway as you’re going home from work who catches your eye, but didn’t have the courage to talk to him/ her, you can check your Happn account. If that person is on Happn, his/her profile will be added to the top of your feed. You are given an opportunity to connect again in real life, just by swiping right. If you mutually match, you can start chatting with each other.

The more you swipe through Happn’s potential matches, the further back you go in time. It is the ultimate app for romantics and star-crossed lovers, because it is offering you the ultimate second-chance on people you meet who strike your fancy, but for whatever reason, you didn’t connect that first time.

When Happn first launched Business Insider wondered if it wasn’t a bit creepy – like looking up someone you don’t know just because you caught her eye on your way home from work. Would it be a form of stalking? But Happn insisted its app was based on the idea of romantic love and serendipity – two things that only happen when two people see each other face to face. Why not give everyone a second chance at love?

It seems people agree with the notion of serendipity, and have gravitated to the app. With all the articles on “the dating apocalypse” and how online dating has become synonymous with casual hook-ups – which are decidedly NOT romantic, it is important to see that people do still crave a little mystery, a little romance. And they are still looking to dating apps like Happn for help.

An article in last month’s Vanity Fair attacked apps like Tinder as being promoters of hook-up culture among young daters. The article caused a wave of dialogue, backlash and upset, with many people wondering if dating apps were in fact “killing” the culture of dating and navigating relationships.

While technology has been blamed for bad behavior, dating app Hinge is aiming to distinguish itself from its popular and notorious competitor, Tinder. Instead of taking the bait and offering more Tinder-like services like many dating apps looking for success in this growing market, Hinge is taking the hook-up culture argument to heart. Instead of fighting the article's argument, the company is offering an update to its app in acknowledgment of the problem - with an “Intentions” feature.

The update offers a new profile page where users are encouraged up front to include their intentions for using the app, whether it’s to find a relationship, to date, or a casual hook-up. Hinge hopes that this gives more transparency in the online dating process.

According to Hinge, most of the people coming to its app are looking for something more serious than a hook-up. When the company surveyed 1,500 of its users, they discovered that sixty-three percent claim they are looking for relationships, 33% for dating, and only 2% for hook-ups.

The company’s last update called out daters who weren’t being truthful about being single, which has also caused an uproar among Tinder users. (A survey earlier this year found that more than 40% of Tinder users were already in a relationship.) Hinge now publishes each user’s relationship status (that the user shares on Facebook), so there’s no mistaking whether or not a user is single.

The company also added a new feature in August called HingePerks for its most dedicated users, offering discounts and contests for things like trips, ball games, and drinks. The first promotion was a free “staycation” at a Starwood Hotel with a spa service included. They have also offered concert tickets for social media participation (including liking on Facebook, tagging and sharing), as well as a free bottle of wine for the Hinge couple that posts a fun photo on Instagram.

Since its inception, the company has focused on its primary user base – young professionals, another way to distinguish itself from Tinder, which got its start on college campuses and whose demographic skews a bit younger than Hinge’s. In the last month, Hinge has promoted their “most eligible” male and female users according to profession, offering basic profile information. Hinge also asks their most embarrassing date moment and greatest career accomplishment to date.

Whether Hinge's strategy succeed in this competitive dating app market is yet to be seen. But it does offer daters a more interesting and engaging alternative to the dating app experience. For more on this dating app, please check out our review of Hinge.

The dating app market is flooded, so new companies entering the field and looking to make their mark have to differentiate themselves. For some app developers, it’s taking a female-centric approach, like with Bumble. Others look to social networking connections to make people feel more secure about meeting strangers, like Coffee Meets Bagel or Hinge.

The latest grab for online daters’ attention comes in the form of creating a dating app that is as exclusive as possible.

In other words, a new crop of apps are taking a completely different approach from acquiring the most users, like with Tinder. The success of an online dating company or app has always been evaluated by how large its database of users is. But these apps are banking on another measure of success - that is, how coveted the app is. They are driving demand for the app, and then being selective about who gets to use it.

Tired of Tinder and endless swiping that leads nowhere? While the dating app is popular, it’s leaving most online daters a little cold. Many come across fake profiles, or they match with someone only to have them disappear before actually meeting in person. And then there is the whole hook-up reputation.

So what is an online dater to do? New dating apps like The Grade and Bumble are setting out to alleviate online dating fatigue by putting their resources into creating more quality matches, so users can have a better overall experience. Specifically, these apps analyze and the behavior of their own members, so other users can see how they rate.

Bumble, founded by former Tinder co-founder Whitney Wolfe, aims to give power back to female daters. Bumble only allows the woman to reach out and make the first move – not the guy. So she is in control of the dating experience. A recent article in International Business Times revealed that a new feature Bumble will be rolling out is a verification program called “VIBee” -- a system that rewards users with a badge if they have good behavior on the app. The feature will aim to discourage users from nonstop swiping (left or right), and from spam messaging. If a match sees you have the badge, you’re more likely to be contacted – or so the thinking goes.

The Grade operates in a similar fashion, and as the name suggests – grades people on their behavior while using the app. The grading system is three-fold: you are "graded" based on how complete your profile is, how long it takes you to respond to messages, and the quality of the messages you send. In other words, the app will analyze message quality, including length, spelling mistakes, slang and hostile words and then assign you a letter grade, like in school. Unfortunately, it doesn’t really check context, so while some words might be “red flags” in certain contexts but not others, you could be penalized for using them at all.

Founders of The Grade pride themselves on the fact that they are weeding daters out based on how they behave. With about 100,000 downloads of The Grade so far, approximately 1,000 have been expelled and 2,000 are in danger of “failing.”

Cliff Lerner, founder of The Grade, told International Business Times: “We’re not saying we’re going to take on Tinder. We don’t want every user. All of our users are going to be high quality and accountable for their behavior. A lot of people will be kicked off.”

Lerner’s app focused on the complaints he kept hearing from female online daters, who were asking for an app that allowed them to handle offensive or hostile messages from men. Most women who have online dated have encountered such messages from time to time, which has created a huge trust problem with online dating apps and services.

Behavioral monitoring might be the next Tinder after all, at least for female daters.