Marketing

Tinder just released a new update to its popular dating app, but decided to swipe left on its Snapchat-like “Moments” feature. The Moments feature was first offered to Tinder users a year ago, but now has been removed from the app’s latest update.

With Moments, Tinder users could share photos that expired after 24 hours, hoping to pique the interest of their matches. Moments also allowed users to stylize photos with filters, paintbrush, and the ability to write text over the image. The purpose of Moments was, according to Tinder co-founder Sean Rad, to jumpstart conversations among matches. If a match liked your Moment, they could swipe right. The app would notify you of their interest, and then you could both start chatting.

Last year when Moments first launched, Rad was pleased with consumers’ response. In an interview at tech event TC Disrupt he declared that due to Moments, Tinder had “seen a massive increase in conversations started and post-match engagement.”

News about Tinder’s latest update focused on the new features the app is offering, such as a revamp to the Profile and Inbox. The update allows users to add employment/education information into their profiles. The Inbox now places new matches in the top bar and current conversations in the lower part of the screen. There were also slight improvements on the backend with an update to Tinder’s algorithms.

No mention was made from Tinder about the absence of Moments, or that the company also got rid of its “Last Active” feature, which let users know the last time someone used the app. With the new update, Last Active disappeared as well.

Website Tech Crunch attributes the loss of Moments to the popularity of Snapchat. Likely Tinder users would just use Snapchat or other similar apps with any potential matches instead of using the Tinder feature. Plus, Tinder partnered with Instagram to let users use their recent Instagram photos as an extension of their Tinder profiles. With these offerings, Moments might have lost some traction.

Users did notice Moments’ absence however, and took to Twitter and review postings to let the company know they were not happy with this move. The most vocal opponents let their voices be heard with tweets like: “why is tinder getting rid of moments? that was like its best feature tbh.”

So far, the company hasn’t responded to inquiries of why they decided to ditch the features. Perhaps we’ll know more with Tinder’s next update. For more on this dating app you can read our review of Tinder.

Dating can feel like a spin of the roulette wheel. You could wind up a winner or go home a loser, and either way, your fate is in the fickle hands of Lady Luck. Run into a particularly bad string of dates and you might even think your odds are better in Vegas.

Online dating can't take luck out of the equation entirely, but matching algorithms attempt to add science into the mix. Much has been said about how data is used to help online daters meet their match, but what about the dating sites themselves?

Lynsey Tomkinson, senior marketing manager at eHarmony, spoke to CMO about how an audience segmentation project opened up a whole new world of possibilities for eHarmony. Tasked with increasing the effectiveness of the company's marketing programs, Tomkinson's team relied on data to find ways to better understand and interact with prospects and customers.

The team's investigation began with eHarmony's testimonials. In an age that's widely accepting of online dating, testimonials are no longer needed to persuade new prospects to try it for the first time. Instead, it's about persuading them to switch to eHarmony.

eHarmony also decided to dial down on its marriage-based messaging. Although the company built a strong reputation as a marriage-minded site, that motif becomes increasingly less relevant in the modern world. The company will now showcase that it's a relationship-oriented site without focusing on marriage specifically.

eHarmony launched an audience segmentation project late in 2014 to delve deeper into audience insights. The goal was to find better ways to target individuals using messages carefully tailored to their needs, interests and lifestyles. eHarmony drew on data from its 2.6 million Australian members and analyzed more than 70 million data points – the largest bespoke audience segmentation project in the company's eight-year history in Australia.

Ten unique audiences were identified based on profitability, volume and opportunity. Tomkinson's team emphasized the top three, most commercially viable segments. As a result, customer subscriptions and engagement rates leapt by double digits, while eHarmony improved the cost of its registration-to-subscription rate by 53 percent.

After the success of these data-driven experiments, the next step is to boost data analytics capability in-house. “This provides the business the case to get these systems running internally for us,” Tomkinson told CMO. eHarmony is now taking steps to build its infrastructure. Tomkinson hopes the company can produce more data-driven initiatives internally by this time next year.

“This work has set up a good foundation for us that hopefully will work well internally in the future,” she says.

For more information on this dating service please read our review of eHarmony.com.

Ashley Madison, the notorious dating website for married people, has been immersed in scandal since the company’s database was hacked a few months back. First, the hackers threatened to reveal users of the site, and then, it was discovered that most of the 5 million women registered on the site (a fraction of the number of men registered on the site) were actually linked to fake email addresses set up by employees of the website.

Now another potentially damaging piece of information has been uncovered by The Toronto Sun. Apparently, Ashley Madison’s parent company Avid Life Media, which owns several other dubious dating sites such as Cougar Life, The Big and the Beautiful, and Established Men, have been hiring attractive women to pose as founders of these dating sites.

According to the report in The Toronto Sun, Avid Life Media was trying to work the best PR angles possible to attract attention to these sites, a strategy that worked with Ashley Madison. Simply by trying to purchase ad space in a mainstream publication or even airtime during the Super Bowl, Ashley Madison received a lot of media attention – notably because they were refused the ad space/ time. However, new angles had to be thought out for the other Avid Life sites, including Cougar Life.

Cougar Life was repped by Claudia Opdenkelder, a beautiful spokesperson who portrayed herself to be the founder of the dating site which matched older women with younger men. "Why shouldn’t older women have younger men to love, just as older men can pursue younger women?" she campaigned to such outlets as The Globe and Mail and New York Times. She managed to generate a lot of coverage for the dating site.

The Big and the Beautiful followed suit by hiring plus-size America’s Next Top Model winner Whitney Thompson, who claimed to have founded the dating site, which caters to men looking for plus-sized women. Simone Dadoun-Cohen represented herself as the founder of Established Men, a site aimed at wealthy men who are looking for some arm candy – much like dating site SugarDaddy.com. Dadoun-Cohen claimed to be stripping to put herself through college before she met her wealthy boyfriend, hence the idea for the app. However, this turned out to be a made-up story.

The information was leaked from hackers of the Ashley Madison site, who also managed to get their hands on emails between former Avid Life CEO Noel Biderman, who stepped down after the hacking incident, and former media relations manager Shari Cogan. In the emails, the two discussed plans of what they would do about a potentially damaging segment about Cougar Life on ABC’s Nightline. “I don’t want this turning in to a witch hunt,” Biderman wrote. “We don’t want the site and Claudia to look like ‘frauds.'”

As of now, the three women who posed as the websites’ CEOs are no longer employed by Avid Life Media. Opdenkelder settled a lawsuit she brought against the company.

It must be noted that journalists went along with the stories of the CEOs without fact-checking, just taking their sources’ word for it – in this case, the PR staff of Avid Life Media. It seems the story made for better headlines than the truth.

Popular dating app Tinder, which many daters have described as a hook-up app, has decided to get a little more serious with its latest update. Instead of upping the volume of swipes, the management team decided to focus on encouraging users to be more selective, and is now offering a feature dubbed “Super Like.”

Instead of just swiping right when you like someone special (like all the other right swipes before), the new feature allows you to swipe up – or Super Like - one special match per day. When two people Super Like each other, Tinder reports that they tend to have conversations over the app that last 70 percent longer. (Tellingly, the company is rolling out this feature in the wake of Vanity Fair’s controversial article on the so-called “dating apocalypse” fueled by Tinder, which ended in a Twitter rant from Tinder co-founder Sean Rad.)

Tinder is definitely getting its new more serious message across in marketing campaigns, including a video the company made highlighting the Super Like feature, which is targeting female daters. In the video, a woman is being harassed by a bunch of men who are trying to flirt with her, and she’s not interested. So to save herself from their aggressive tactics, she Super Likes a nice guy on the app. In other words, she is saving herself from the awful herds of pushy guys on Tinder by using Tinder’s latest feature.  

Will it be effective for Tinder to appeal to women? It is still by far the most popular app, but other developers are using Tinder’s hook-up reputation as a reason to choose another app. So Tinder is fighting back.

The new feature is a way to make women feel safer. But more than likely, it is also a response to Bumble, a rising star in the dating app world that has been getting a lot of attention.

Bumble is a female-centered dating app that looks like Tinder but gives the messaging power to women by having them make the first move. Coincidentally, Bumble was also founded by one of Tinder’s co-founders Whitney Wolfe, who sued the company and subsequently launched her own dating app. This past week, Wolfe made an appearance on The Daily Show, in which she answered questions about how her app is changing the world of online dating by putting women in the seat of power to ask the men out.

It’s great that daters have more options, and the competition from apps like Bumble means that Tinder will continue to improve its offerings. And that’s always a plus.

When you think of dating apps, likely you think of Tinder. And while Tinder continues to attract volumes of daters along with a lot of investment dollars, and is the one most people are familiar with, other app developers have been patiently waiting on the sidelines growing their businesses. Now, at least one is realizing the benefits.

Happn is just such an app, raising a $14 million Series B round through investment companies and individuals. The interest in the app is due to its explosive growth. In a very short time, the company has gained 6 million users and expanded to 25 countries. A year ago, the company had raised $8 million, and had only 200,000 users.

Happn was created in France, and uses a different technique than just GPS and swiping based on mutual interests and likes. Instead, it focuses on your real-life interactions, or – more specifically, interactions that never took place, but maybe you wish they had.

Happn works like this: if you pass someone on the subway as you’re going home from work who catches your eye, but didn’t have the courage to talk to him/ her, you can check your Happn account. If that person is on Happn, his/her profile will be added to the top of your feed. You are given an opportunity to connect again in real life, just by swiping right. If you mutually match, you can start chatting with each other.

The more you swipe through Happn’s potential matches, the further back you go in time. It is the ultimate app for romantics and star-crossed lovers, because it is offering you the ultimate second-chance on people you meet who strike your fancy, but for whatever reason, you didn’t connect that first time.

When Happn first launched Business Insider wondered if it wasn’t a bit creepy – like looking up someone you don’t know just because you caught her eye on your way home from work. Would it be a form of stalking? But Happn insisted its app was based on the idea of romantic love and serendipity – two things that only happen when two people see each other face to face. Why not give everyone a second chance at love?

It seems people agree with the notion of serendipity, and have gravitated to the app. With all the articles on “the dating apocalypse” and how online dating has become synonymous with casual hook-ups – which are decidedly NOT romantic, it is important to see that people do still crave a little mystery, a little romance. And they are still looking to dating apps like Happn for help.

An article in last month’s Vanity Fair attacked apps like Tinder as being promoters of hook-up culture among young daters. The article caused a wave of dialogue, backlash and upset, with many people wondering if dating apps were in fact “killing” the culture of dating and navigating relationships.

While technology has been blamed for bad behavior, dating app Hinge is aiming to distinguish itself from its popular and notorious competitor, Tinder. Instead of taking the bait and offering more Tinder-like services like many dating apps looking for success in this growing market, Hinge is taking the hook-up culture argument to heart. Instead of fighting the article's argument, the company is offering an update to its app in acknowledgment of the problem - with an “Intentions” feature.

The update offers a new profile page where users are encouraged up front to include their intentions for using the app, whether it’s to find a relationship, to date, or a casual hook-up. Hinge hopes that this gives more transparency in the online dating process.

According to Hinge, most of the people coming to its app are looking for something more serious than a hook-up. When the company surveyed 1,500 of its users, they discovered that sixty-three percent claim they are looking for relationships, 33% for dating, and only 2% for hook-ups.

The company’s last update called out daters who weren’t being truthful about being single, which has also caused an uproar among Tinder users. (A survey earlier this year found that more than 40% of Tinder users were already in a relationship.) Hinge now publishes each user’s relationship status (that the user shares on Facebook), so there’s no mistaking whether or not a user is single.

The company also added a new feature in August called HingePerks for its most dedicated users, offering discounts and contests for things like trips, ball games, and drinks. The first promotion was a free “staycation” at a Starwood Hotel with a spa service included. They have also offered concert tickets for social media participation (including liking on Facebook, tagging and sharing), as well as a free bottle of wine for the Hinge couple that posts a fun photo on Instagram.

Since its inception, the company has focused on its primary user base – young professionals, another way to distinguish itself from Tinder, which got its start on college campuses and whose demographic skews a bit younger than Hinge’s. In the last month, Hinge has promoted their “most eligible” male and female users according to profession, offering basic profile information. Hinge also asks their most embarrassing date moment and greatest career accomplishment to date.

Whether Hinge's strategy succeed in this competitive dating app market is yet to be seen. But it does offer daters a more interesting and engaging alternative to the dating app experience. For more on this dating app, please check out our review of Hinge.