General News

The operator of a dating site for people with sexually transmitted diseases is facing a $16.5m pay out after losing a privacy case.

The site in question in PositiveSingles, a dating service for singles around the world with herpes, HPV, HIV / AIDS, hepatitis, chlamydia, gonorrhea, syphilis and other STDs. Back in 2011, an unnamed claimant sued the parent company, SuccessfulMatch, as part of a class action case.

SuccessfulMatch offers an affiliate scheme for new dating services as well as running a number of niche dating sites of its own. It offers both software and databases that contain the details of "hundreds of thousands of profiles" registered to its existing services – and therein lies the problem.

In the 2011 lawsuit, the owner of PositiveSingles was accused of sharing pictures and profile information from the site with other dating services, despite promising privacy and confidentiality. It was revealed that PositiveSingles is one of more than a thousand different websites that all funnel members' personal information into a single database that does, in fact, share that information with third parties.

The plaintiff acknowledged that upon completion of the registration page, members' are given a link to the Terms of Service which state that profile details – including details about HIV and other STD statuses - may be shared with other sites in the SuccessfulMatch network. By posting a profile, he said, users agree to those terms.

But he also acknowledged that few users ever read the Terms of Service, because...well...who does?

A jury found PositiveSingles guilty of breaking local consumer laws, fraud, malice and oppression. The company is now faced with paying approximately $1.5 million in compensatory damages and $15 million in punitive damages. In a hearing on October 29, 2014, the court indicated that it will issue an injunction prohibiting the illegal conduct and declared that three provisions of the Terms of Service are unconscionable.

This story follows a previous lawsuit filed by two women who attempted to sue SuccessfulMatch on similar grounds earlier in the year. A judge dismissed their claims in April after, saying they had failed to specifically allege they had actually read the Terms of Service they claimed were misleading. Despite the judge's dismissal, the women filed an amended claim and the case is still active.

Popular online dating company Zoosk announced this week the launch of Dating Insights, a new feature on its site that allows members to see a holistic view of their dating activity and preferences culled from Zoosk’s original “behavior-based” matching technology.

Zoosk has long marketed the benefits of its technology, which tracks how users behave on its site and matches them accordingly. For instance, if Zoosk notices that you mostly reach out to bookish guys, then it will start matching you with more literary types. It works for both daters and Zoosk, because the more you use the service, the better (and more curated) your matches will be.

The new feature Dating Insights will offer members information about their own individual dating preferences, and will also aggregate information about members who have shown some interest. The idea is to help you understand your patterns and preferences so you can have a better overall dating experience.

Dating Insights is divided into three sections:

Who Likes You – this feature provides demographics of matches who have shown the most interest in the user, like those of a particular age, body type, education, ethnicity, religion, and whether or not they smoke.

Who You Like – Zoosk sums up your preferences, not based on your profile, but on your behavior. For instance, Zoosk will let you know that “you put more importance on a man’s level of education than most” or “The Lord of the Rings is the book liked most by the men you’re interested in.”

Your Dating Style – this shows how often (and how well) you are using the dating site, and provides tips on how to improve your experience.

It only makes sense that the online dating company would harness its own technology to offer daters insight into how they are dating, since they use it to match daters anyway. But they aren't the first.

OkCupid has used information gathered from its own users as well to shed light on how people date online. Co-founder Christian Rudder analyzed the extensive data the company collected to understand online dating trends and to provide its members with more services they want (for a fee) – such as the ability to rate dates and filtering out people who don’t physically match your ideal. eHarmony also provides insight to daters as part of its package of services, though it is more personalized. eHarmony offers a “profile book” once you have finished with its extensive questionnaire, where you can find out what your strengths and weaknesses are as a dater and in a relationship.

Helping daters understand the online dating experience and what they want isn’t new, but hopefully the more opportunities daters have to see this kind of information, the better their experiences will be.

For more about this service you can read our Zoosk review.

The FTC has filed its first lawsuit against an online dating company, accusing UK-based JDI Dating of luring customers to pay money through fake profiles the company created.

A settlement between the FTC and JDI Dating prohibits the company from using fake profiles and requires it to refund more than $616,000 to customers. JDI operates 18 websites including cupidswand.com, flirtcrowd.com and findmelove.com.

According to a press release distributed by the FTC on the matter, JDI was tricking customers by offering them a free plan and allowing them to set up profiles and upload photos. Once customers completed this process, they began to receive messages supposedly from other users, but were unable to respond until they bought a paid membership. Membership for the sites ranged anywhere from $10 to $30 per month.

Unfortunately, the profiles that usually attracted paying customers were often virtually generated, so once new members were paying for their subscriptions, they weren't able to communicate with the matches they thought they were getting - because they never existed.

“JDI Dating used fake profiles to make people think they were hearing from real love interests and to trick them into upgrading to paid memberships,” said Jessica Rich, Director of the FTC’s Bureau of Consumer Protection.

The prevalence of fake profiles has long been an issue for online daters, but this new lawsuit is finally shedding some legal light on the problem. Because of this, more online dating companies will probably be re-thinking their freemium services (attracting users with free services and later asking them to pay for certain "privileges" on the site.) Freemium services are often based on how many members join the site - numbers are key in the online dating world, because high numbers attract more people. The more valuable a company's user database, the more likely people would be willing to pay for their matches, because they feel that they are getting more choices.

In addition to generating fake profiles, the FTC found that JDI was also misleading consumers about payments. The company did not inform customers that subscriptions would have recurring charges until the customer canceled the service (which was tricky to find on the site), so many people paid for the site after they stopped using it without realizing it.

Rich added, “Users were charged automatically to renew their subscriptions – often without their consent.”

Again, this is a common practice among online dating sites. Several do have recurring charges, and it's often difficult to figure out how and where on a site to fully cancel services and erase your profile. For example, free dating sites like Plenty of Fish have kept profiles of members who are no longer using the service without clearly explaining to customers how to fully delete them. Although they are not charging for their services, it could be misleading to other daters.

The FTC lawsuit is a positive step in helping companies in the online dating industry clean up their databases and be more honest with the services they provide. We'll see if other companies are named in the future.

Bravo’s latest reality TV project veered away from the sensational (unlike VH1’s “Naked Dating” which garnered a lot of unwarranted attention). Instead, The Singles Project – dubbed as a “real-time docuseries” on dating - followed eight singles in their search for love, while viewers informed them of what they were doing right and wrong.

Participants had to be willing to be critiqued, so I give them a lot of credit for their courage in putting their love lives and themselves out there on public display. There seemed to be a common goal among them: they wanted to find love, and were more than willing to try something different, to see what they could change to make their dating lives better.

The Singles Project is definitely not the well-choreographed stuff of hit dating shows like The Bachelor. There were no roses, no eliminations, no over-the-top romantic gestures. It was more real-life dating than most of the shows out there.

In a recent interview, the stars of the show talked about their experiences, what they learned, and how dating in front of a camera changed how they viewed themselves and also how they date. Some found love, some walked away still single, but according to Bravo, they say they “consider their efforts to be successful rather than shameful.”

“I learned that I’m a pretty particular person and that I have a tendency to drive people away at times,” said Brian when Bravo asked what he’d gained from the experience. “But on top of that I’ve learned that it’s probably caused by my desire to not settle. My desire to find The One and my desire to find The One that I deem to be my equal and the person that I want to grow old with and love forever and be happy with.”

For Tabasum, the show taught him to open up. “The thing that I learned about myself the most is that I have become so much better at communicating and telling the person that I am dating exactly how I feel—and that was kind of a struggle for me before.”

The cast members who ended up together learned a few things about themselves too. Ericka, who ended up falling for cast mate Lee, admitted: “I learned that I’m a bigger control freak that I thought I was originally.” While it’s too early in their relationship to tell, her awareness of her controlling nature might help her have a different kind of relationship than the ones she’s experiences in the past.

The big takeaway is that we all have things to learn when it comes to relationships. We can all improve our communication. The key is to never stop trying, to never give up.

There was a time when Plenty of Fish was squarely at the top of the online dating heap. Founder Markus Frind attributes the site's explosive success to a surprisingly simple formula: in 2003, when rival dating sites paywalled, POF kept things free. Instead of charging customers, POF relied entirely on advertising for revenue.

The model worked like a charm. Frind famously claimed he spent only an hour a day working, while POF blew past the competition to become one of the world's most popular dating sites.

These days, things aren't quite so simple. Five years ago POF had just 3 people on its payroll; today it has 80. No longer does Frind devote only an hour a day to work; now he works half-days. Revenue has grown alongside both of those changes, but not without challenges. Namely, the smartphone.

POF's iPhone and Android apps are incredible popular – second only to Tinder – but they aren't compatible with the revenue model that made the company a success in the first place. Advertising just doesn't work well on the smaller screens of mobile phones, and now POF is faced with a decision: evolve or go extinct.

Frind says that 90% of POF's visits from people under the age of 35 now come from phones rather than web browsers, so it's clear which option the company must choose. Most of its developers are now focused on improving the mobile apps, although Frind says up to 60% of the company's “tens of millions of EBITDA” still comes from the website.

POF's app revenue comes instead from upgraded memberships. Users can pay a monthly fee for extra features, like the ability to add more photos, but the new business model for monetization on mobile is still in its infancy. And while revenue overall is reaching an all-time high for the company, this year also marks the first time the number of people visiting the website is declining. According to web data firm Alexa, OkCupid has now caught up to POF on desktop in the free dating site market.

Can POF hold its own against a site backed by IAC? Mark Brooks, a consultant for the online dating industry, acknowledges that POF lacks the financial resources of IAC, but believes POF's mobile numbers are promising. What's left now is for POF to figure out how to make those mobile visitors as valuable as their desktop counterparts.

POF must now find ways to increase the number of users who upgrade to paid accounts. Exactly what those ways will be remains to be seen.

Sometimes, you want a little less judgment and a lot more acceptance when it comes to your rituals or habits – especially with the person you want to date. Dating websites like eHarmony might be great at matching people based on personality traits and long-term potential, but what if you like to relax in the evening with cocktails or some cannibas and are afraid your date just won’t get it?

This is where dating app My420Mate.com comes in. Instead of tiptoeing around the subject or hiding your habit, you can date other lovers of weed.

The new app – branding itself as a “lifestyle platform” - launched in spring, and the company is now working on its first major marketing campaign, which will include billboards in Los Angeles, San Diego, San Jose and Sacramento. My420Mate will also be debuting a new version in December.

Los Angeles marijuana entrepreneur Miguel Lozano teamed up with partner Jay Lindberg to launch the new app, noting a desire from users of traditional dating sites. Apparently in L.A., just as many daters were calling themselves “420-friendly” in their profiles as saying they liked long walks on the beach, according to local paper L.A. Weekly.

There are only 11,000 users to date, but there are also only a few states where it’s legal – including California, Colorado and Washington - and that’s where the app seems to be taking off.

Lozano is trying to steer clear of stereotyping users of his new app, although he does also see a marketing opportunity to group them together under their mutual appreciation of cannabis. “I was trying to change the stereotype of the average cannabis user," Lozano told L.A. Weekly. "Everyone uses the word stoner, but it's a lifestyle. There's a lot more to it than that. We have teachers, chefs, and computer techs who enjoy the benefits of marijuana."

Niche dating sites and apps aren’t new – many developers and companies have invested in sites that cater to a specific market – be it seniors, vegetarians, Republicans, or even cowboys/cowgirls. When people are looking for compatibility or even those who share a religious faith it’s easier to go to a specialty site than filtering people out from a large site like Tinder or OkCupid.

But will My420Mate take off as a dating app? It’s too soon to tell, and might be a little premature of its founders to bet on it being as popular as Tinder. Because of its illegal status in most states, people might want to avoid putting their profile on the site altogether.