Matchmaking Service eLove Addressing Legal Disputes with Unhappy Customers

Dating apps and online dating sites have taken the place of many personalized matchmaking services. Thirty years ago, singles who wanted to meet people outside of their networks joined a matchmaking service or placed an ad in the paper, as their options were limited. Using a matchmaking service involved a basic process: the customer would look through video profiles on VHS tapes, screening potential dates to see whether or not they would want to meet in person – much like sifting through profiles on an online dating site. Now, matchmaking services have to offer a little extra personalization if they want to compete with a free dating app.

Matchmaking services don’t come cheap. Because they market themselves as personalized services, catering to specific client needs, they often charge thousands of dollars.

Matchmaking service eLove has gone through a couple of incarnations – first known as LoveAccess until it was acquired by International Dating Ventures and became eLove, but has always been a matchmaking service. Now, the company is finding itself in hot water with dozens of its clients. It has an F rating and 143 complaints listed against it with the Better Business Bureau, mostly due to promises it makes about “referrals” that don’t actually happen.

According to The Courant, One 70-year old female client was promised 33 referrals (or dates) plus a VIP service for the hefty price of $7,000. A year later, she’d only received a handful of referrals, most at the beginning of her membership. A total of six referrals were made to her, costing her over $1,000 per referral. One of the men she met wasn’t even a member of eLove.

Another female client paid $6,000 and received only one referral, which was a phone call – not even an in-person date. And a third female client, a licensed psychologist who was 75 years old at the time she joined eLove, paid $9,566 last year for 16 introductions. After meeting only three men, including one she says who arrived drunk, she requested a refund. When eLove refused, she sought the refund, damages and punitive damages for breach of contract.

Instead of going to court, eLove agreed to settle with one unhappy customer so far. The other cases are still pending.

Should you join a personalized matchmaking service? With all the technology available at your fingertips, many daters don’t think it’s worth it. But for those who lead busy lives and just don’t find the time to meet potential dates, or for those who are nervous about getting back into dating and want a little hand-holding, it’s a valuable resource.

As with any service you decide to use, make sure you check it out first. Know how they are rated, how many complaints are filed against them, and what types of complaints. If the price seems a little high, or there is no obligation on their part in the fine print, you need to consider another service.