Match Group

Dating website Plenty of Fish (POF) has been making headlines recently for its longevity and user milestones, as well as its recent disclosure of financial information about the company. But thanks to the new anti-spam law in Canada, POF now has an unwanted headline that they have to deal with - the popular dating website has been ordered to pay $48,000 in fines for its email practices.

Canadians complained of Plenty of Fish’s marketing tactics, which launched an investigation by the Canadian Radio-television and Telecommunications Commission (CRTC) and the Competition Bureau into the company’s practices. Specifically, the agencies examined how the company handles commercial emails to subscribers.

According to the disgruntled users, POF sent them commercial messages without a noticeable “opt out” or “unsubscribe” feature. One of the key requirements in the law is that each commercial email contain an unsubscribe mechanism to allow recipients to opt-out at any time. Also, according to the wording of the law, the unsubscribe feature has to be prominently displayed and “readily performed.”

Plenty of Fish agreed to paying a $48,000 penalty and developing a new compliance program to address its problematic email practices. The compliance program will include training and education for staff, as well as corporate policies and procedures regarding email marketing.

The new anti-spam law has been in effect since last year, but the Canadian agencies have had their challenges in enforcing it because of how vast and pervasive the problem of spamming seems to be. Millions of spam emails are sent every day by spammers from all over the world. Experts argued that the Canadian Radio-television and Telecommunications Commission (CRTC) and the Competition Bureau were not equipped to handle such a pervasive issue.

The agencies however, are proving the critics wrong. The Competition Bureau recently alleged that rental car companies Budget and Avis engaged in false and misleading advertising when they failed to disclose numerous additional fees as part of their car rental promotions, including their email promotions. The Bureau is seeking $30 million in fines and reimbursement to customers. And the CRTC discovered that Compu-Finder, a Quebec-based corporate training company, sent commercial emails without consent and like POF, without proper unsubscribe mechanisms. The company was hit with a $1.1 million penalty.

CRTC notes in a press release that POF did not argue with the fine or the accusation, and hopes that by example, other companies will be inspired to change their own email spamming tactics. As for POF, the company continues to grow its subscriber base despite its setbacks, recently announcing its user base has grown to 100 million worldwide.

For most people, Tinder is, at best, a chance to find a date and, at worst, an amusing diversion when standing in line or when there's nothing good on Netflix. But for artist and hacker Matthew Rothenberg, Tinder is an opportunity for an art project.

The project is called Swipe Left, and in it he inserts imagery of drone strikes and drone strike victims into the dating app. “For most of my career I've explored how real people and communities interact with technology,” Rothenberg writes on his website, “and all the messy things that happen when they do.”

That's exactly what this project does, although “messy” is a strong understatement. Rothenberg drew a complex connection between Tinder use and drone strikes. “The interface of Tinder is consciously reductionist,” he writes on Medium. “You get a name, age, and (sometimes) a very brief bio. The decision tree is binary: yes or no (or in Tinder UI, swipe right or left). No winks, nudges, or ratings. No bookmarking to come back later for decision. You have to make a decision in order to move on.”

Every decision made on Tinder is final. Accidentally swipe left on the love of your life, and they're gone for good. But, Tinder reminds you, there's a new potential love waiting just on the other side of that swipe. They're available immediately. There's no time for regret, remorse, reflection – the cycle continues instantly, and users are left feeling fine about the fact that they just reduced an incredibly complex thing – love – to a painfully simple activity.

And then there's drone strikes. Part of the reason they are so controversial is “the sense of dehumanized technology,” Rothenberg says. The kill list looks remarkably similar to something else: a list of members who meet a series of criteria, a photo, their age, a brief bio. In the end it's a simple binary decision. Yes or no. Swipe right or swipe left.

In both cases, the computer mediated user interface provides a distancing barrier between the viewer and an action. The barrier creates a sense of separation and encourages quick action. So what happens when New Yorkers find “drone strikes images interspersed with their continuous yes-and-no swiping to Tinder matches of shirtless-ab-photos and Instagram-filtered-art-selfies taken in the MoMA rain room?”

Well, the “what” isn't actually important, according to Rothenberg. He is uninterested in which way people swipe, merely the fact that they have to swipe. “How viewers choose to react is far less interesting to me than the fact that they’ve been forced into this situation to begin with,” he says. Any reaction at all is a valid and interesting data point for the Swipe Left project.

Online dating services like eHarmony and Match have long touted the science behind their matching process, claiming that specially designed algorithms hold the secret to lasting love. But how accurate is this claim? That is, are people who join online dating sites finding long-term relationships easier to come by?

Not according to a recent study by a group of researchers from five different universities in the Midwest, South, East Cost, and West Coast. The authors found that online dating sites offer a different experience and more opportunities compared to conventional dating, but the success of these sites is not clear – namely, the matching algorithms haven’t proven their anticipated success.

“There is one fundamental problem with all of these algorithms,” Eli Finkel, a psychologist at Northwestern University who was one of the researchers for the study, told the San Francisco Chronicle. “They have set themselves up with an impossible task: They assume that they can take information from two people who are totally unaware of each other’s existence and determine whether they are compatible. That is completely false.”

According to the study, the algorithms are misleading, because research has found both similarity and “complementarity” – the basic tenants of online match-making – have little impact on relationship quality overall. Not to mention, people are confused about what they actually want. For instance, in some studies of speed dating, the participants’ ideas of the perfect match often don’t align with who they end up being attracted to in person.

This conflicts with a 2013 study from researchers at the University of Chicago, who found that online couples have happier, longer marriages - assumingly because of the matching process.

Online dating has been around for over two decades, but until recently (thanks to the soaring popularity of apps like Tinder) – was not something the majority of singles pursued. Now, the tables have turned. According to Match, 40 million Americans have used an online dating service. On top of that, a study in 2013 (funded by eHarmony) showed that almost a third of marriages were made through online dating. So why are researchers poking holes in the science now?

“He is debunking a problem no one believes exists,” OkCupid coFounder Christian Rudder told The San Francisco Chronicle. “We’re there to get you that first date. We do use math and we do get people dates.”

Real connection however, according to Finkel, happens with face-to-face interactions, or virtual ones, through Skype of Facetime – which aren’t part of the online matching process. Tinder for instance, doesn’t claim to make good matches, but it does the job of getting people more dates.

The study was conducted by Eli J. Finkel (Northwestern University), Paul W. Eastwick (Texas A & M University), Benjamin R. Karney (UCLA), Harry T. Reis (University of Rochester), and Susan Sprecher (Illinois State University).

To help promote the global launch of Tinder Plus, co-founder and soon-to-be former CEO Sean Rad has been in the news a lot lately. Recently, he hopped on Reddit to answer questions from the general public about Tinder, the launch of its new premium service, and what’s next for the company.

Because of the recent backlash about Tinder Plus, people were interested in the reasons behind the pricing of the new service - $9.99 for those under 30, and for those 30 and older, $19.99. According to Rad, “months of testing and thought went into the feature and price mix for Tinder Plus. We tested a broad range of prices and found that users that saw value in Tinder Plus were more than willing to pay at the existing price points.” He goes on to talk about Passport and Rewind, the two most-requested features offered in the new service, which allow you to check out people in other cities and also to reconsider someone you rejected before.

Rad also fielded questions on whether the app creates feelings of rejection – after all, you can be rejected with one swipe in less than a second on Tinder. Rad countered this question by explaining how Tinder works. People won’t know that you liked them unless they swipe right on your profile. “We call this the ‘double opt-in.’ Even if you don’t match with another user, there’s no certainty that they saw your profile.”

Tinder’s history holds a series of lucky accidents – for one, it was almost named Matchbox. The first version of the app didn’t even have swiping, Tinder’s signature feature. Co-Founder Jonathan Badeen explains: “I snuck it in a few weeks later and told everybody after it was released that they could swipe. The swipe was born out of a desire to mimic real life interactions with a card stack. When organizing cards you put them into piles. Swiping right fittingly throws the card in the direction of the matches…The swipe just made sense in this case and seems stupid simple in retrospect.”

One of the participants asked how the founders came up with the idea of Tinder, to which Rad replied: “…we had this obsession with breaking down the barriers in meeting people around you. We noticed that people grew closer to their small groups of friends but grew farther apart from the rest of the world in the process. We knew that if we could simply take the fear out of meeting someone, that we could bring the people closer together. And we've done just that.”

Please read our Tinder review for more information on this popular dating app.

Since 1987, South by Southwest's annual film, interactive, and music festivals and conferences in Austin have become an increasingly bigger deal. These days it's one of the biggest festivals in America, and with that comes all the exciting excesses you would expect.

It's no stretch of the imagination whatsoever to expect that online dating explodes in Austin during that time, particularly location-based services like Tinder. This year's SXSW has indeed seen a flurry of activity related to online dating, but it isn't making a splash in the ways you'd think.

Meet Ava, a seemingly normal 25-year-old who turned out not to be normal after all. In fact, she simply turned out not to be. Ava was a Tinder bot created to promote a sci-fi thriller, Ex Machina, that premiered at the festival. An Adweek staff member wrote about his encounter with Ava in an intriguingly named piece called Tinder Users at SXSW Are Falling for This Woman, but She's Not What She Appears.

Ava was capable of having a conversation via the app, but as soon as she directed users to her Instagram, it was clear that something was off. There was just one photo and one video, both promoting Ex Machina. The link in her bio went to the movie's website. And the woman in the photo is a Swedish actress, who just happens to play a role in the film.

On one hand, it's pretty invasive and – yes – pretty spammy. No doubt “Ava” pissed plenty of SXSW-goers off. On the other hand, it's also kind of brilliant. It ties in perfectly with the concept of the film - “she's a bot in the movie, so of course she's a bot on Tinder.”

And that's not the only example of online dating being a big news story at SXSW. Dating app Quiver turned heads with a “Stop The Robot” protest at the festival. On most online dating sites, users are matched via some kind of algorithm. On Quiver, on the other hand, humans help by matching users they think would be good fits.

“Since the idea behind Quiver is to rely on users rather than artificial intelligence,” writes International Business Times, the team behind it held a fake protest outside the Austin Convention Center to “highlight the dangers of tech – and get some good PR, of course.”

Protesters at the faux-demonstration sported shirts promoting Stop The Robots, an alleged organization (but in fact just a website) raising awareness about the dangers artificial intelligence and other advanced tech could pose to humans. They carried signs with slogans like “Stop the AI threat,” “Robots won't care” and “Humans are the future.”

Who knows whether these publicity stunts convert into actual business, but they're certainly fun for the spectator.

IAC, the company who is the majority stakeholder in popular dating app Tinder, no longer wants Sean Rad in the driver’s seat. As of late March, the company has named the new CEO who will be taking his place: Christopher Payne.

Payne previously worked for eBay as a senior vice president in the company’s marketplaces division, where he was responsible for the North American market. He also founded Positronic, a search technology company, which eBay acquired in 2008. Before that, he worked for 13 years at Microsoft, including heading its search unit, which was then called Windows Search Live.

“Christopher brings invaluable experience running consumer technology businesses that operate at massive scale,” Mr. Rad said in a statement.

But the change might not be completely embraced by Rad, who was embroiled in a very public sexual harassment lawsuit brought about by former employee Whitney Wolfe. They settled out of court for an undisclosed amount, and she has now launched a new dating app of her own that directly competes with Tinder. Rad will remain President of Tinder and retains a seat on the company’s board. According to reports, he will still be in charge of product and marketing, but Payne will take over everything else.

The spotlight that has been on Rad the past few years has not been flattering, and the most recent scrutiny has come as a result of the new premium service Tinder Plus, which is costing as much as $19.99 US per month for two additional features. Users have asked to be able to use Tinder in multiple cities, as well as to “go back” and swipe right on matches they’d previously turned down. The new service offers these features for a price – but if you want to just keep the basic free service, the company has also put limits on the amount of swiping you can do in a 24-hour period. This caused controversy when it launched in the UK, and the app’s rating in the iTunes store went down to one and a half stars as a result.

Another controversial decision was pricing for the new service, which is based on age. For users under 30, Tinder Plus costs $9.99 per month, but for those 30 and older, it goes up to $19.99, and even more in European countries. Rad says a lot of research went into the pricing, and he stands by what he says customers are willing to pay.

Tinder also plans to launch an ad product, but has not disclosed how this will affect the service or user’s experience. Until now, advertising revenue has come from product placement, but the app has a lot of valuable user information for marketing departments to tap into.

IAC hopes that Payne can refocus Tinder’s business goals and help it grow into a more profitable as well as popular company.

Read our review of Tinder to find out more about this popular dating app.