Comments for Be2.com's Crappy Membership Cancelling Process

Be2.com's Crappy Membership Cancelling Process | 266 comments | Create New Account

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Be2.com's Crappy Membership Cancelling Process

Authored by: Anonymous (Anonymous User) on Wednesday, March 13 2013 @ 09:22 am

In the same position as so many. Have tried cancelling BE2 membership Two or THREE times since March Last year. Have received emails back first they blamed me and the 2nd they have acknowledged that I have sent them the request to Cancel. The letter goes on and on and here is the email I received from them :

I write because you told us that you wished to end your Premium Membership as you felt you had not got as much as you anticipated for your money.

I am sorry that you feel this way and hope that I may be of some assistance in helping you get more from the service, if that is what you wish.

It is of course inevitable that people do have different experiences when using our site. Some find love quickly and easily and are delighted with the service, others are less happy with their matches or the style of the service and, perhaps like yourself, feel the system has not given them as much as they hoped for.

In my experience there are often fairly simple reasons why a person has had a less satisfactory experience with be2, and that many of these can be addressed quite easily. For example, fairly small changes in your profile and search settings can produce big improvements in the matches you receive and the responses you get to your messages.

It’s worth remembering that many people do find love with be2. We have 20 million users and over 40% of those who leave be2 tell us they are doing so because they have met someone with our help.

If you wish, I can personally look into your account and history with be2 in more detail and in conversation with you, try to work through some of the issues that may have prevented you from finding what you are looking for with the service.

If you’re interested in this offer, please write back to me.

All the best

James Pearson

be2 – Customer Service

Click here to log in and go back to your partner recommendations.

Click here to get some further tips on using the service and getting the most out of your be2 Premium Membership.

If you don’t want any further assistance and wish to continue with your online cancellation please click here.

This cancellation attempt was on the 28th August 2012. Today I find the sum of £149.98 missing from my account. My Bank is now looking in to this. May I just add that if you notice the email is written in such a way that you miss the all important actual cancelling part. One would assume that the Company has cancelled ones subscription however at the very end of the email is another link and this is the CANCELLATION BUTTON. If you read the above email they sent me you will see how miss leading that email is and how contradictory it is too. NOTE all the "IF you wish" and "IF your interested" NOW NOTE THE VERY VERY LAST PART OF THE EMAIL

"If you DON'T WONT any further assistance and WISH TO CONTINUE with your ONLINE CANCELLATION PLEASE CLICK HERE"!!!!.

Now that's what I call a very misleading and manipulating EMAIL.

This site is AWFUL, STAY CLEAR THEY ARE THIEVES.

Good LUCK all.

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