Comments for Be2.com's Crappy Membership Cancelling Process

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Be2.com's Crappy Membership Cancelling Process

Authored by: Anonymous (Anonymous User) on Friday, May 21 2010 @ 04:52 am

I'm absolutely devastated about a horrible situation that I'm in.

I have fallen pray to Be2.co.uk internet dating site's ridiculously hidden and confusing Terms and Conditions.

I signed up for the one month trial for £5 and didn't see anywhere on the website that clearly stated in the Terms and Conditions that there is a 14 day cancellation period.

Last week, I decided to cancel my membership as I still had approximately one week left before my membership went on to auto-renewal, and I spent over 3 extremely frustrating hours trying to figure out how to cancel. In the end I gave up and sent an email to Be2 customer services to request cancellation. I received an email a few hours later to say that as I had not cancelled outside of 14 days, they would charge me £149 to stay on the site for a 6 month membership which I do not want.

I feel as though I have been tricked. I have since sent several emails to the customer service dept only to be told that their Terms & Conditions apply equally to all members, and form a binding contract. The contract is governed under Luxembourg law and as I did not cancel within the period specified in the Terms & Conditions, my membership will automatically re-bill for £149.94 - which is the amount I am contractually obligated to pay for the services which I have voluntarily purchased from them, however, these Terms and Conditions are near impossible to find.
I have also Googled them and am shocked by the amount of similar complaints made against this company.

After more rooting around, I found these Ts and Cs on the website
which are written in such unbelievable jargon that even upon reading, they still aren't very clear. The key line says:

(3) Upon expiry of the purchased access period, access to the chargeable option of making contact under item II (5) and the related contractual relationship under item III (3) shall be automatically extended by an access period as selected or indicated (e.g. 3 or 6 months), unless the Client terminates in writing fourteen days before expiry of the access period or, if another termination period was communicated when buying the access period, within this other stated termination period, indicating his/her full name and his/her alias. The termination must be requested using the respective link in “Settings” in “Premium Membership”, if available, or by facsimile. Upon receipt of the confirmation of payment for the first purchase the user shall be informed of the day (date) until which the contract shall firstly run and by what duration the term will be extended unless due notice of termination is given.

(1) Any objections to amounts of debited or charged fees which a Client may have must be raised and substantiated versus be2 in writing at the latest 14 days from debit of the objected fees or from receipt of the objected invoice. If the Client should fail to raise any substantiated objections within said 14 days period, the debited or charged fees shall be deemed to be approved. Any costs or fees incurred due to the delay or default of payment are the responsibility of the Client. In the event of a delay or default of payment, interest will be charged in accordance with prevailing statutory regulations.

So they basically say that unless memberships are cancel outside of 14 days they will charge membership fees but it's not very clear and I don't know how legally binding it is.

Also, when I signed up, I remember thinking that it was odd that the visible Ts and Cs on the website stated that if you were to cancel your membership before your first paid month is up, your profile would immediately be removed from the site, so, even though they advertise that the first month only costs £5, if I had cancelled before the 14 day cancellation period, my profile would be taken off the site immediately and I would have lost out on 2 weeks. This is why I chose to cancel just one week before my paid month was up. The whole business conduct of this terrible company is totally unfair and extremely sneaky.

If I had know what kind of an awful company they were who have absolutely no interest in helping people find relationships, I would have steered well clear of them and I strongly advise others to do the same.

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