eHarmony is Looking for a Customer Relations Risk Analyst

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The Online Dating Insider pointed out that eHarmony is looking for a Customer Relations Risk Analyst.

This main responsibilities this job entails are (quoted from Monster):

  • Review, investigate and communicate with customers on variety of incidents related to escalated customer issues, including service/policy dissatisfaction, negative experience complaints and/or special handling needs.
  • Research customer accounts/usage and determine root cause and appropriate resolution of issues leading to customer issues.
  • Review incidents involving potential violation of company terms and conditions and determine action to be taken related to customer account.

From the last bullet point it looks like eHarmony is planning to crack down on scammers a lot more. Customer relations is important aspect of almost any industry and it looks like eHarmony is taking customer service very seriously.

On a slightly unrelated note, one new thing I learned from this job posting (in the About eHarmony Section) was they mentioned eHarmony's main shareholders include Technology Crossover Ventures, Sequoia Capital and Fayez Sarofim & Co.

For the full job details check out the post on Monster. To find out more about this dating service, read our eHarmony Review.