Tinder

Dating app Tinder has agreed to provide more transparency about its pricing for premium services to users in the EU. The agreement follows a probe from the European Union’s consumer watchdog agencies when complaints surfaced from daters who were charged different fees for the same service.

According to Reuters, Tinder agreed to better inform users about its pricing, specifically the personalized discounts it offered. Users who showed little interest in purchasing one of the dating app’s standard premium services were later offered personalized discounts to get them to pay for Tinder. It was also disclosed that the app was using automation to identify these users and to personalize the prices for them.

In fact, a study in Sweden in 2022 showed that Tinder was offering 36 different “personalized” price levels, ranging from about $3 U.S. to as much as $36 per month for the same premium service, which prompted the investigation.

Tinder has just launched a new online course in partnership with youth platform Yuvaa to educate young daters on consent.

The 90-minute self-learning course entitled “Let’s Talk Consent” will be available for free on the Coursera platform, and is intended to be a resource for young adults in India to learn about interpersonal consent.

According to CNBC, there are five main topics in the course: “understanding consent in personal relationships, setting and enforcing personal boundaries, recognizing signs of healthy and unhealthy relationships via red, green and gray flags, and navigating online and offline interactions with safety and respect.”

Tinder is expanding its AI-powered ID Verification feature to the U.S., U.K., Brazil, and Mexico, making it available by this summer.

According to the company’s press release, the new safety feature requires users to upload a video selfie and a valid Driver’s License or Passport. The AI-powered feature will then check to see if the face in the video selfie matches both the photo ID and the user’s profile photos, and will check the date of birth on the official ID.

The new feature adds another layer of security to using Photo Verification alone, where video selfies are compared to photos. Now, the official ID is also checked as part of the process.

Match Group signed a partnership deal with OpenAI’s ChatGPT-4, which includes over 1,000 ChatGPT Enterprise licenses for company employees to help with their work-related tasks. Match Group noted that the press release announcing the move was written by ChatGPT.

While Match Group has been heavily focused on using AI to develop new features for its platform, this move incorporates it into the company’s internal workflow. Employees will use ChatGPT-4 to aid with coding, design, analysis, to build templates, and other tasks.

It will also help with marketing communications, although the press release is a bit over the top. As Tech Crunch notes, even though releases are designed to create buzz and excitement, Match’s latest announcement is heavy with love analogies and puns, which makes for a groan-inducing read.

New research has shown that the dating app market, once booming after the pandemic, has started to show signs of slowing down.

According to Tech Crunch, research firm data.ai found that global downloads of dating apps saw very tepid growth year-over-year in January 2024. The slight increase of 1.9 percent (128 million installs) from January 2023 was down drastically from the 29 percent increase seen the year before.

In the U.S., data.ai found only a 2.38 percent year-over-year growth from January 2023 to January 2024, with 12.7 million installs, down from a 16 percent growth seen during the same time period last year.

The U.S. market is one of the largest and most lucrative for dating apps, but Pew reported last year that only three in ten U.S. adults had ever used a dating app or online dating site, the same percentage that was reported in 2019. This was surprising considering how dating apps took off during the pandemic and the years immediately following.

A federal lawsuit was filed in a San Francisco court against Match Group, alleging that the dating app company creates apps that hook users with promises of love, and then push people to pay money to keep swiping.

According to NPR, the lawsuit was brought by six plaintiffs in New York, California, and Florida, alleging that Match Group “gamifies” its apps to “transform users into gamblers locked in a search for psychological rewards that Match makes elusive on purpose.”

Match Group owns popular apps Tinder, Hinge, Match, OkCupid and The League, among others.

The lawsuit goes on to claim that Match Group’s apps are designed to turn users into addicts who keep swiping; and keep purchasing subscriptions and paid features to be able to keep searching for matches. The plaintiffs also claim that the company has violated state and federal consumer protection laws and engaged in false advertising.