Friend I have been dealing with this issue for nearly six weeks now it's not going to get any better, you will also get no help or answers from natch.com customer support, I've tried I got absolutely nothing, the support tech talked me in a big circle and I got nothing so you have to get your money's worth on your own ok,what I have done is when I receive all those favorites,winks,and interested from talkmatch I enjoy the profile picture because every single one has been beautiful and then I email the profile telling it how much I do not believe that they are real. Then focus on the profiles on your site,there are clues as to what profiles are real and fakes.Think about all the woman you know or have met,they are pretty direct when it comes to things they want if say for instance the height of the male they are looking for if it says 3 foot to8 foot does that sound like something a real woman hunting for her perfect mate would say, hell no they would tell you say 5-6 to 6 foot, think about it they are not looking for a midget and they are not looking for Lurch. Clue #2 woman care about a man having a job, if in the employment slot is empty or says it doesn't matter they are lying, if you make contact you can use that as bait to find out if they are legit or a employee of the website.trust me friend I have lived this fine tuned scam for six weeks, my dumb ass signed up for three months in advance there are real woman wanting relationships on this website you just have to work to find them! Good luck and don't fall victim to there money pit scam,you will see theywant you to pay for everything,