A compete scam with autorenewal - do not join EliteSingles! Note on trustpilot reviews gets 1/10 (compared to almost 7/10 for eharmony.
I joined EliteSingles hoping it would be selective enough for the type of partner I was looking for, but I found I was sent far too many matches that were not really that close to the parameters I set, and this appears to be a complaint for quite a few that joined EliteSingles.
I decided I would portably not apply for another subscription to keep account open when my 6 month subscription came to an end. But found I was tied, unknowingly, into an auto-renewal scheme. This is a well-hidden auto-renewal scam that is difficult to get out, and, in my view, a real con. In April 2018 I booked what was clear on the joining page – a 6 month subscription.
• There was nothing upfront and obvious to alert me that it was a continual membership on auto-renewal and not a 6 month subscription.
• Details were hidden deep in the small print of term conditions that most do not read.
• There were no reminders towards the end of my subscription that auto-renewal would be coming up should I wish continue (and, indeed, the choices for membership type for those who wished to continue) or to cancel.
Furthermore, auto-renewal tried to put me from the basic membership up to premiership and a payment of over £209 – a change I never agreed to! Luckily my bank alerted me to the suspect payment and I had it cancelled and blocked.
EliteSingles then contacted me by email - for the first time in regard to the membership - still asking for the payment. I explained I knew nothing about the auto-renewal and, since I had the authorized my bank to cancel the suspect payment after they alerted me, for EliteSingles to cancel my membership. Elite would not do this, stating I should have cancelled auto-renewal, and in at least 7 days in advance.
This a real scandal that I am contacting BBCwatchdog about. After all, after being contacted by the bank I immediately had the payment blocked when Elite tried to take out of my bank account - and surely most decent contracts should have a cooling off period after payment/agreement, to cancel if they wish. If EliteSingles was as good as it states in its promotions most would have found someone within 6 months – so why would most want to renew anyway? And for those that found someone and did not wish to continue, how many actually knew about the auto-renewal and the need to cancel 7 days in advance of the subscription ending!
I must thank my bank (Santander) to alerting me to the suspect payment. From reviews on the internet it looks like quite a few have been less lucky, with the payment going through for an auto-renewal they knew nothing about, and not being able to get the money back.
Rather than cancelling my renewal, when I cancelled the payment, as I requested, EliteSingles did not cancel, but blocked full access to any potential matches, until I paid, threatening me with a collection agency and legal action - for a renewal and suspect payment that I had cancelled immediately when contacted by my bank.
It has really annoyed and frustrated me for what is meant to be a social website bringing people together - and the auto-renewal scam also made me think of those less lucky than me. Those with little money to spare that joined EliteSingles to looking love after going through a painful separation or divorce, to have money basically stolen from them, and with an unhelpful and immoral approach from EliteSingles.
Looking at reviews on the internet, uk.trustpilot.com gives EliteSingles 2/10 in contrast to eharmony.com that gets almost 7/10. And when you look at the scores on trustpilot in more detail, and you take way those few that gave a high score for finding a partner, most others scored 1 with many of those wishing they could have put down a zero. The main reasons:
• Unsuitable matches.
• The hidden and immoral auto-renewal that is difficult to get out of.
• An auto-renewal that has to be cancelled at least 7 days before the initial subscription ends.
• A complete lack of understanding from EliteSingles.
I am waiting to see what happens for me (correspondence from EliteSingles has suddenly stopped) after I was lucky enough to cancel the auto-renewal payment when my bank alerted me to (correctly) a suspicious payment. I am hoping they have done the right thing.
That I was unaware of the auto-renewal and since I immediately stopped any payment going out of my account, to accept it meant I did not agree to any renewal after the 6 month subscription came to an end, and to terminate my membership, with no further requests for payment for an auto-renewal I never wanted or was aware of. I have also closed the account online with EliteSingles.