Posted on: 2019/12/15 02:41pm
By: Anonymous (Josh)
I have forgotten my password and to have it reset the information is sent to an e-mail account I no longer have access to. The web site implies that their customer care team can help in such situations but doesn't give an e-mail or phone number.
The only way to get in touch is via an enquiry form which asks for a customer number, which is in the e-mail and Match account I can't access, plus it asks for a verification box to be ticked but there is none.
Can anybody help me with getting n touch with them to solve this problem ?
Thanks
Re: How to contact the Match customer care team
Posted on: 2019/12/17 07:14am
By: Cat
This Match contact form just requires your email address but you probably could just enter your new one to contact them about your issue.
https://www.match.com/help/ContactUs.aspx[*1]
This is what Match states in their FAQ about contacting them about sign in issues:
Still Not Working - Contact Us
It was worth a shot. If we haven't been able to resolve your situation with the information above, please contact us. To help us find your account, make sure to include in your message your full name, email address, username, and ZIP code, along with a description of what happens when you try to sign in, including any error messages.
I hope this helps.