Comments for Zoosk Review

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Zoosk - Bad Service...very bad

Authored by: Anonymous (Anonymous User) on Friday, April 26 2013 @ 12:28 pm

I signed up for zoosk and used it for several months. Then one day I got a notice that my account was under review. Shortly after I was notified my account was closed. I sent several emails to support@zoosk.com but received no response.

UNDISCLOSED REASON - Today I finally got around to calling their number. The representative confirmed that my account had been cancelled and that I had been reimbursed. I asked several times as to why and each time I was put on hold as they she searched for more info. In the end she said my account was "blocked" because of "fraudulent activity" - but could not state what that activity was, she claimed they were "not allowed to disclose" it, but from the sound of it, here computer screen didn't say and therefore she couldn't.

ACCOUNT STILL VISIBLE - But the worst part was that I asked them to erase my account. She said she could not do that, but not to worry because nobody could see my account since it was blocked. I then informed her that I am getting regular notifications each week from people who have viewed my account.

CANNOT ERASE ACCOUNT - She said the most she could do was to turn off the notifications. It was at that point I realized I needed to warn others of this. I now have a profile that other humans believe to be active online that I cannot get rid of. This is a problem and it is very frustrating.

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