Comments for eHarmony Review

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Do not join eHarmony!

Authored by: Anonymous (Anonymous User) on Thursday, July 02 2009 @ 12:57 pm

I was a member of eHarmony for one year, and I am extremely disappointed. The personality matching algorithms they use are horrible; I would say that only 2-5% of the matches were even close to compatible with me. Furthermore, they match you with people who have not subscribed. So, you get matches that interest you and you can't communicate with because they are not members. Sure, it makes sense to show new people their potential matches, but I don't understand why they bother to show you matches that you can't communicate with. Also, they hide an auto-renewal feature in the fine print! So when your subscription is finished they auto-renew your account without your consent and steal another $19.95. I called the support and they said "we informed you of the auto-renewal when you singed up." I am sure that I never saw anything regarding auto-renewal. They said the $19.95 was non-refundable; however, they offered a 50% refund and said I would receive it in 2-3 billing cycles, but I doubt that will ever come. Another note, I could not find the customer support phone number on the eHarmony website, but I found it on the by searching on Google (1-800-951-2023). Any business that actively hides it's customer support number or doesn't make it easy to find should be avoided. EHarmony is a poor quality on-line dating site and they are thieves that steal money form you with the non-consented auto-renewal.

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