Comments for Match Review (match.com)

Match Review (match.com) | 198 comments | Create New Account

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Beware of the AUTO RENEWAL

Authored by: Anonymous (Anonymous User) on Tuesday, December 16 2008 @ 08:30 pm

I did not intend to re-new my 3 month subscription, but Match auto-renewed it any how. Match itself is fine but I wanted a break from it. Match sent me no renewal, auto-renewal, or any other warning stating that I was about to be charged for another 3 month subscription. This is not customer oriented. I am surprised that Match did not notify me to say that I would be charged if a non-renewal notification was not received. I did have the date noted on my calender and I was surprised that nothing changed on the account after December 7th. I assumed that the service was going to end shortly after. It was not until I was checking my banking statement that I saw that I had been charged. Match never even sent a Thank You for getting my money message. I had to call the company to cancel my subscription. I was 1st told that I had to wait 3 months before the account would cancel. I complained then I was told that they could charge me more than 1/2 of the 3 month renewal for the account to cancel in 30 days. I was going to begrudgingly take it even though I was unsatisfied. Finally after manager intervention my unwanted renewal was fully refunded.

Beware of the AUTO RENEWAL

Authored by: Anonymous (Anonymous User) on Thursday, December 31 2009 @ 09:22 pm

Yep, this is a huge problem with Match, but I'm sure brings in millions a month to their business, which bottom line, they are in it to make money and then match people up last. Make sure when you sign up, you make a physical note to yourself to cancel 7 days before the membership expires.

Beware of the AUTO RENEWAL

Authored by: Anonymous (Anonymous User) on Wednesday, May 27 2009 @ 12:56 am

This happened to me, too. Seems to be a common theme for them. Also, the 3-day free trial has to be cancelled almost immediately because at the end of 3 days they charge you at the single month rate.

Beware of the AUTO RENEWAL

Authored by: Anonymous (Anonymous User) on Thursday, May 14 2009 @ 06:55 am

I had same hassle too, being charged another 6 months without any notice. I was upset and call to cancel the membership, was told it is non refundable, I wasnt luck even talked with manager ,eventualy they still charged me full extra one month rate which I have no choice..that was true HASSLE.

Beware of the AUTO RENEWAL

Authored by: Anonymous (Anonymous User) on Tuesday, January 06 2009 @ 03:23 pm

I went through the same hassle even though I selected not to renew on the account settings...

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